Insight and Research

Published by: Credit Services Association Search for original: Link Key Take Aways Public sector debt recovery practices have historically favoured the government,… Read More »Insights ¦ KEEPING PACE WHERE NEXT FOR PUBLIC SECTOR COLLECTION PRACTICES?

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The article highlights a diverse range of AI solutions transforming… Read More »Insights ¦ FCA AI Spotlight

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Understanding the needs of vulnerable consumers is fundamental to ensuring… Read More »Insights ¦ Guidance for firms on the fair treatment of vulnerable customers

Published by: Shanghai Jiao Tong University, SII, Taptap, GAIR Search for original: Link Key Take Aways The article introduces ASI-ARCH, an autonomous… Read More »Insights ¦ AlphaGo Moment for Model Architecture Discovery

Summary of the final report for the water industry https://www.gov.uk/government/publications/independent-water-commission-review-of-the-water-sector Summary This report is the final recommendations of the Independent… Read More »Insights: Independent Water Commission – Final Report (21 July 2025)

Published by: The Centre for Social Justice Search for original: Link Key Take Aways Vulnerability among households in council tax collection is… Read More »Insights ¦ Measuring vulnerability in council tax collection

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways The FCA has introduced a new regulatory reporting return… Read More »Insights ¦ Consumer Credit Regulatory Returns: Credit Broking, Debt Adjusting, Debt Counselling and Providing Credit Information Services

Published by: Equifax Limited Search for original: Link Key Take Aways The UK’s financial health in 2025 is shaped by ongoing economic… Read More »Insights ¦ Equifax Financial Health Report 2025

Published by: The Centre for Social Justice Search for original: Link Key Take Aways The market for Buy Now Pay Later (BNPL)… Read More »Insights ¦ Flexing the Future

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is extending its rules on non-financial misconduct (NFM)… Read More »Insights ¦ Tackling non-financial misconduct in financial services

Download as pdf Overview of Debt Advice Solutions in Canada The debt solutions landscape in Canada is diverse. With rising… Read More »Consumer Proposals – Canada – A Debt Support Solution Explainer

The reciprocity principle is a fundamental social rule that suggests individuals are more likely to return favours when they receive… Read More »INSIGHTS+ ¦ Reciprocity Principle – in Collections [Behavioural Series]

Implementing Social Norms Theory within a collections function can significantly enhance the effectiveness of debt recovery strategies for creditors. Social… Read More »INSIGHTS+ ¦ Social Norms Theory – in Collections [Behavioural Series]

Loss aversion theory, rooted in behavioural economics, posits that individuals prefer avoiding losses rather than acquiring equivalent gains. This principle… Read More »INSIGHTS+ ¦ What is Loss Aversion theory – for Collections [Behavioural Series]

Nudge theory, a concept derived from behavioural economics, posits that subtle changes in the way choices are presented to people… Read More »INSIGHTS+ ¦ What is Nudge theory and how does this relate to Collections [Behavioural Series]