Insight and Research

Published by: Impact on Urban Health Search for original: Link Key Take Aways Energy debt in Great Britain has surged by 118%… Read More »Insights ¦ Supporting Households in Energy Debt Detailed Report Final

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Customers in vulnerable circumstances, especially those with multiple vulnerabilities, are… Read More »Insights ¦ Vulnerability review Improving understanding of the outcomes for consumers in vulnerable circumstances when engaging with financial services firms

Published by: Financial Services Regulatory Initiatives Forum. Search for original: Link Key Take Aways The April 2025 edition of the Regulatory… Read More »Insights ¦ Regulatory Initiatives Grid April 2025

Published by: UKRN Search for original: Link Key Take Aways The UKRN’s Annual Delivery Plan for 2025–26 articulates a clear strategy aligned… Read More »Insights ¦ UKRN-Annual-Delivery-Plan-2025-26

Published by: Square 4 Search for original: Link Key Take Aways The annual Consumer Duty Board Report is a comprehensive document designed… Read More »Insights ¦ Consumer Duty Board Report

Published by: StepChange Search for original: Link Key Take Aways The impact of problem debt persists in the UK, with demand for… Read More »Insights ¦ Impact Report 2024

Published by: Policy in Practice Search for original: Link Key Take Aways Rising water bills in April 2025 are expected to drive… Read More »Insights ¦ Automating access to water social tariffs

Published by: Organisation Office for Budget Responsibility Search for original: Link Key Take Aways The UK OLG (Overlapping Generations) model captures detailed… Read More »Insights ¦ Working paper 22: A new UK overlapping generations model

Published by: World Economic Forum Search for original: Link Key Take Aways The transition toward a quantum economy presents both transformational… Read More »Insights ¦ Quantum Security for the Financial Sector: Informing Global Regulatory Approaches

Published by: TransUnion International UK Limited Search for original: Link Key Takeaways TransUnion’s credit file consolidates diverse data types including financial… Read More »Insights ¦ Your credit file explained

The reciprocity principle is a fundamental social rule that suggests individuals are more likely to return favours when they receive… Read More »INSIGHTS+ ¦ Reciprocity Principle – in Collections [Behavioural Series]

Implementing Social Norms Theory within a collections function can significantly enhance the effectiveness of debt recovery strategies for creditors. Social… Read More »INSIGHTS+ ¦ Social Norms Theory – in Collections [Behavioural Series]

Loss aversion theory, rooted in behavioural economics, posits that individuals prefer avoiding losses rather than acquiring equivalent gains. This principle… Read More »INSIGHTS+ ¦ What is Loss Aversion theory – for Collections [Behavioural Series]

Nudge theory, a concept derived from behavioural economics, posits that subtle changes in the way choices are presented to people… Read More »INSIGHTS+ ¦ What is Nudge theory and how does this relate to Collections [Behavioural Series]

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process