Insight and Research

Published by: Economia - History/Methodology/Philosophy, Association Economia Search for original: Link Key Take Aways The concept of attention in economic thought… Read More »Insights ¦ The ‘Economics of Attention’: A History of Economic Thought Perspective

Published by: Deloitte Search for original: Link Key Takeaways AI’s strategic integration in organisations remains nascent; just over a quarter of surveyed… Read More »Insights ¦ Governance of AI: A critical imperative for today’s boards, 2nd edition

Published by: Christians Against Poverty Search for original: Link Key Take Aways The UK faces a looming debt crisis exacerbated by economic… Read More »Insights ¦ Drowning in Debt briefing

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on enhanced incident and third-party reporting… Read More »Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

Published by: Impact on Urban Health Search for original: Link Key Take Aways Energy debt in Great Britain has surged by 118%… Read More »Insights ¦ Supporting Households in Energy Debt Detailed Report Final

Published by: Financial Services Regulatory Initiatives Forum. Search for original: Link Key Take Aways The April 2025 edition of the Regulatory… Read More »Insights ¦ Regulatory Initiatives Grid April 2025

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Customers in vulnerable circumstances, especially those with multiple vulnerabilities, are… Read More »Insights ¦ Vulnerability review Improving understanding of the outcomes for consumers in vulnerable circumstances when engaging with financial services firms

Published by: UKRN Search for original: Link Key Take Aways The UKRN’s Annual Delivery Plan for 2025–26 articulates a clear strategy aligned… Read More »Insights ¦ UKRN-Annual-Delivery-Plan-2025-26

Published by: Square 4 Search for original: Link Key Take Aways The annual Consumer Duty Board Report is a comprehensive document designed… Read More »Insights ¦ Consumer Duty Board Report

Published by: StepChange Search for original: Link Key Take Aways The impact of problem debt persists in the UK, with demand for… Read More »Insights ¦ Impact Report 2024

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.