Insight and Research

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May

Another great day yesterday at the Credit Connect Think Tank.Many thanks to the Credit Connect team for organising such a… Read More »EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025

Great report and post from Money Wellness group, comparing hardship schemes across the water industry. Some interesting obserations at a… Read More »Insights: Water industry hardship scheme comparison

The initial swathe of review of billing journeys in the water sector have been released and make for some uncomfortable… Read More »Insights: Ofwat Billing Journeys – Interim Reports

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 April

Summary of the UKRN Annual Plan for 2025, including focus on addressing and coordination treatment of customers who may be… Read More »Insights: UK Regulators Network – Annual Delivery Plan Summary

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 March

Summary of the FCA webinar following their review of firms processes for customers in vulnerable circumstances. https://webinars.fca.org.uk/the-vulnerability-review-findings/join Summary: The FCA… Read More »Insights: FCA Vulnerable Customers Review – 2025 Update – Webinar

Released along side the FCA review into firm treatment of customers in vulnerable circumstances, this report reviewed areas of improvement… Read More »Insights: FCA Consumer Support Outcome: Good Practices and Areas for Improvement

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May