Insight and Research

Published by: Independent Age Search for original: Link Key Take Aways A significant proportion of older adults on low incomes in England… Read More »Insights ¦ Water Single Social Tariff Report

Published by: Apple Search for original: Link Key Take Aways Current frontier Large Reasoning Models (LRMs) exhibit fundamental limitations in developing generalisable… Read More »Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity

Published by: MIT NANDA Search for original: Link Key Takeaways The majority of organisations are high adopters of GenAI tools like ChatGPT… Read More »Insights ¦ State of AI in Business 2025

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is evolving its funding model to… Read More »Insights ¦ Evolving our funding model

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The current redress framework effectively handles individual complaints but struggles… Read More »Insights ¦ Call for Input Modernising the Redress System

Published by: Ofgem Search for original: Link Key Take Aways The energy sector is experiencing unprecedented levels of debt due to the… Read More »Insights ¦ Debt strategy A ‘reset’ and ‘reform’ for customers in debt

Published by: Ofwat – Water Services Regulation Authority Search for original: Link Key Take Aways The UK water regulator, Ofwat, is introducing… Read More »Insights ¦ Consultation – Consumer involvement rule

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Motor insurance premiums increased notably between 2022 and 2024, placing… Read More »Insights ¦ Motor Insurance Claims Analysis

Published by: Financial Vulnerability Taskforce Search for original: Link Key Take Aways Vulnerability is circumstantial, not defined by age or demographics, and… Read More »Insights ¦ FVT Bereavement guide v6 Web

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA supports the IWG’s progress in establishing a new… Read More »Insights ¦ FCA Public FCA Feedback to the Interim Working Group’s (IWG) Final Report

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.