Published by: Credit Services Association
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Key Take Aways
Public sector debt recovery practices have historically favoured the government, often at the expense of fair and compassionate treatment for those in debt.
The recent government initiatives, including increased staffing at HMRC and new enforcement measures, signal a move towards more aggressive debt recovery in the public sector.
There is a recognised imbalance between private and public sector debt recovery, with private sector entities benefiting from more flexible repayment options and risk mitigation strategies.
The launch of the Fairness Charter in March 2024 marks a significant step towards establishing consistent standards and fair treatment across government debt collection practices.
Currently, the scope of the Fairness Group’s remit is limited to central government, excluding local authorities, which handle substantial debts such as council tax arrears.
Council tax arrears hav...
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