Summary
This report, published by Ofwat, analyzes customer debt levels in the water sector across England and Wales. It highlights debt challenges amidst rising costs and outlines water companies' obligations under the "Paying fair" guidelines to provide tailored support to vulnerable customers. The report also emphasizes the need for continued monitoring and improved debt management strategies as bills increase in 2025.
Key Take Aways
Debt Overview: Over 2.5 million households (8.2%) are in arrears, with an average debt of £822.
Total Arrears: Current household debt amounts to £2.1 billion, with an additional £591 million owed by former customers.
Debt Plans: 30% of households in arrears are on repayment plans, which help reduce average debt levels.
Impact on Vulnerable Customers: Financial difficulties exacerbate vulnerabilities, including physical and mental health challenges.
Regulatory Standards: Licence condition G3.6 requires companies to provide clear, courteous, and proactive...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).