[INSIGHTS] Consumer Duty Overview

Consumer Duty workshop – pre-implementation – before Consumer Duty went live.

Video overview

Part 1 – FCA expectations
What to expect from a more innovative, data-driven, assertive and adaptive regulator
Recap on Threshold conditions (COND) – refresher coming out of COVID-19 and hybrid working
11 Principles (becoming 12) – putting the customer at the heart of your business model
Consumer Duty – Regulatory Requirements
Impact on corporate governance, culture and controls – Conduct Rules (COCON)
Part 2 – Consumer Duty  
Planning for change
Gap analysis  
Transition to the Consumer Duty by July 2023
Prioritisation

Consumer Duty – Overview of Topics

Consumer Duty Overview – FCA expectations

Consumer Duty – Guidance to get ready


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See also  [INSIGHTS]: CCW Guide to Customer Centric Culture