Top 10 RO-AR.com videos – 2025

Thanks to everyone who took part, helped produce, watch and engaged with the video content this year. I hope this has been useful and just a little bit fun too 🙂 Chris Hague & Bill Gosling OutsourcingHamid Motahari – UpBrains AI and Adi Hazan – AnalycatCollection Innovation – The December SummarySteve Suarez & HorizonXFCA: Vulnerabilty and Consumer Outcomes with Kevin StillGavin Stewart & VCC LiveLoris Raimo & SnorklMark McElvanney & IE HubJames Bryce-Lind & InfactAndy Pritchard & Telrock Systems

Is anyone else getting Christmas jet lag?

It is a strange time of year. The build-up and excitement of Christmas is over, and we are stuck waiting for New Year’s Eve and the start of 2026. For many of us it is a busy time, visiting friends, family and relatives. For others it can be a lull, a change of pace from the frenetic run-up in December. For me, this year, it is undoubtedly the latter. For some reason December seemed particularly busy this year, so much… Read more

HEADLINES ¦ Monthly Roundup: Dec-2025

-Six in ten say Christmas traditions’ under threat due to cost of living -Cost of living reshaping Christmas traditions -Thousands tackle their finances on Christmas Day -‘Spectacular’ progress has been made towards useful quantum computers -AI Is Changing How We Learn at Work -UK consumers saving less as taxes squeeze incomes, data shows -So long, American exceptionalism -Private credit firms pile into consumer debt as risk-taking mounts -The relentless rise of… Read more

INSIGHTS: Monthly Roundup: Dec-2025

-Insights ¦ Lowell FVI 8 – Report v2.1 LS V2_small -Insights ¦ Regulatory Initiatives Grid December 2025 -Insights ¦ Priority Services Register Customer Survey -Insights ¦ Cost of living: wave eight -Insights ¦ 2025 consumer digital index -Insights ¦ Household Finance Review – Q3 2025 -Insights ¦ Cost of living: Getting extra help -Insights ¦ maps-standards-2025-2 -Insights ¦ Evolving our funding model -Insights ¦ vpr-scheme-2024-benchmark-report… Read more

PODCAST ¦ Monthly Roundup – Dec-2025

-Podcast ¦ Market Pulse: Pros & Pioneers: From Gang Kids to Global CEOs Dr Alison Schmidt -Podcast ¦ Uncensored CMO: The secret to Duolingo’s social success with Zaria Parvez – Semrush Spotlight -Podcast ¦ Punk CX: Douglas Adams’ Babelfish concept just got much closer – Interview with Sharath Keshava Narayana of Sanas -Podcast ¦ Debt Talk: Debt Talk Financial Abuse & Our Communities -Podcast ¦ CX Passport: The one with the DAF CX – Dr.… Read more

HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week MaPS SFS governance: implementation remains on track for the first Monday in April 2026, signalling operational change for how Standard Financial Statement inputs may be applied across advice and collections.Government debt strategy: cross-sector work continues into 2026, with implications for public-sector recovery approaches and private-sector collaboration.Bank of England decision: Bank Rate reduced to 3.75% on 18/12/2025 following a 5–4 MPC vote, affecting affordability dynamics, arrears risk, and collections segmentation.Labour market softening: unemployment rose… Read more