Podcast ¦ Get out of wrap: 231 – Kevin McGachy of Sabio on Agentic AI

Podcast : Get Out a Wrap Search for original: Link Key Take Aways Agentic AI distinguishes itself from conversational AI by having decision-making capabilities that access multiple tools dynamically, rather than following scripted flows. Deployment of agentic AI is currently most advanced in text-based channels such as email, where it can prioritise, categorise, and respond to queries proactively. Organisational readiness — encompassing culture, data infrastructure, and compliance — is critical to successful implementation of AI solutions, particularly in regulated environments… Read more

Podcast ¦ CX Passport: The one with the 3 values – Michel Stevens E227

Podcast : CX passport Search for original: Link Key Take Aways Achieving balance in customer experience (CX) involves three core forces: creating value for customers, organisation, and brand. Organisations must consciously manage the tension between efficiency and human interaction to optimise CX outcomes. CX strategy requires understanding that value for the customer, brand, and organisation must be harmonised; neglecting any impacts overall success. Rapid short-term gains often compromise long-term brand value; strategic steadiness is essential for sustainable CX excellence. Cultural… Read more

Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity

Published by: Apple Search for original: Link Key Take Aways Current frontier Large Reasoning Models (LRMs) exhibit fundamental limitations in developing generalisable reasoning capabilities, especially beyond certain complexity thresholds. Empirical analysis reveals three distinct reasoning regimes: standard LLMs outperform LRMs at low complexity; LRMs gain advantages at medium complexity; both collapse at high complexity. Scaling propensity shows a counterintuitive pattern: reasoning effort (token usage) increases up to a threshold but then declines despite facing more complex problems. Performance collapse occurs… Read more

Insights ¦ Water Single Social Tariff Report

Published by: Independent Age Search for original: Link Key Take Aways A significant proportion of older adults on low incomes in England and Wales are experiencing water poverty, with current estimates around 750,000 pensioner households, rising potentially to 1 million by 2029/30. There is broad public support (over 70%) in both England and Wales for introducing a single, standardised social tariff for water bills to address regional disparities. Existing social tariffs are inconsistent across water companies, creating a postcode lottery… Read more

Insights ¦ State of AI in Business 2025

Published by: MIT NANDA Search for original: Link Key Takeaways The majority of organisations are high adopters of GenAI tools like ChatGPT and Copilot, yet only a small fraction (around 5%) are realising meaningful business impact or transformative change. The core barrier to scaling AI solutions is not model quality or regulation but the organisation’s approach — specifically, its ability to build systems that learn, adapt, and retain context over time. Big firms lead in the number of AI pilots… Read more

Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Your Business Isn’t the Problem – You Are Mark Musselman

Podcast : Market pulse pros and pioneers Search for original: Link Key Take Aways Leadership success often hinges on understanding the delicate balance between caring for people and maintaining business objectives. Vulnerability can be a powerful leadership tool if appropriately managed; it fosters trust and authenticity. Leaders should recognise that showing vulnerability may improve team engagement and resilience amidst adversity. Taking ownership of a substantial organisation at a young age (e.g., $30 million revenue, 300 employees at 30 years old)… Read more