Podcast ¦ PunkCX : Punk CX: Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG

Summary

Roxy Stromberg Berger, an experienced customer experience (CX) leader and current Senior Director of HCM Experience at UKG, was recently named the winner of the my customer CX Leader of the Year 2023 competition. Roxy has a background in psychology and decision sciences, and has spent nearly 20 years working in the CX space. She has a strong focus on understanding customer emotions and catering to their needs within the context of financial parameters. Roxy emphasizes the importance of tailoring communication styles to different personality types and stakeholders, and recognizes the challenges faced by women in leadership roles in male-dominated industries. Her approach to CX leadership and her ability to navigate these challenges has contributed to her success.

Key Points

• Roxy Stromberg Berger, Senior Director of HCM Experience at UKG, won the my customer CX Leader of the Year 2023 competition.
• Roxy has nearly 20 years of experience in the CX space and holds a background in psychology and decision sciences.
• She focuses on understanding customer emotions and achieving a balance between customer needs and financial parameters.
• Roxy emphasizes the importance of tailoring communication styles to different personality types and stakeholders.
• She recognizes the challenges faced by women in leadership roles in male-dominated industries.
• Roxy’s success is attributed to her ability to navigate these challenges and effectively lead in the CX space.

Key Statistics

• The my customer CX Leader of the Year 2023 competition recognized Roxy Stromberg Berger for her exceptional CX leadership.
• Roxy has nearly 20 years of experience in the CX industry.

Key Takeaways

• Roxy Stromberg Berger’s win in the my customer CX Leader of the Year 2023 competition highlights her exceptional skills and expertise in the CX field.
• Her background in psychology and decision sciences contributes to her understanding of customer emotions and the impact on loyalty.
• Roxy’s focus on catering to customer needs within financial parameters demonstrates her strategic approach to CX leadership.
• She emphasizes the importance of tailoring communication styles to different personality types and stakeholders for effective engagement and buy-in.
• Roxy’s recognition of the challenges faced by women in male-dominated industries showcases her empathy and resilience as a leader.
• Her ability to navigate these challenges and drive results has contributed to her success and accolades in the industry.