[INSIGHTS]: Challenges in Tailoring Support – FCA CP 23/13 and £47m of redress

Shortcomings in customer support and due diligence within the financial industry, have resulted in redress.

There is an importance for tailoring support, responding to vulnerability disclosures, and engaging customers effectively.

Is this flagging the type of review and action that will happen once the onsumer Duty goes live?

More Insight: Sign up and sign into our Consumer Duty portal here [it’s free]

RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  Digital Integration: Making it all work together