In conversation with Jonathan Drechsler, head of business development at Recordsure.
Here Jonny discusses how financial services are thinking about communication channels as an ecosystem these days, it is all connected.
Linking this all together in an omnichannel approach offers a tremendous view of the customer, however, is about using the right channel at the right time for the type of information needed.
See the full interview and find out more about Recordsure -> Here.
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