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RO-AR Latest Content
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Videos
AI Transformation in Contact Centres and Beyond
Revolutionising Customer Service: Future of AI and Chatbots
Evolution and the Future of Collections Tech
Embracing a Digital-First Strategy
Navigating the Future: Riding the wave of uncertainty
Voice Analytics: Transformation and AI
Voice Analytics: Transformation and AI
Real World Applications of Conversational AI
RO-AR
Insights & Research
INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.
29 May 2024
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INSIGHTS ¦ Transforming data collection from the UK financial sector: a plan for 2021 and beyond
28 May 2024
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INSIGHTS ¦ UK economy’s growth to accelerate in 2025 as barriers fall, says EY
28 May 2024
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INSIGHTS ¦ European Payments Report
28 May 2024
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INSIGHTS ¦ Buy Now Pay Later: Understanding and Addressing the Risks to Consumers – Summary Report
28 May 2024
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INSIGHTS ¦ Buy Now Pay Later: Understanding and Addressing the Risks to Consumers – Technical Report
28 May 2024
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INSIGHTS ¦ Ten Principles for designing vulnerable consumer data-sharing programmes
28 May 2024
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AI and Digital Collections Study : Spring – Summer 2024
28 May 2024
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INSIGHTS+ ¦ Implementing a Digital Collections Strategy
27 May 2024
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INSIGHTS ¦ PS24/3 Consumer Credit – Product Sales Data Reporting
5 May 2024
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RO-AR
Comment
A Japanese lesson… or two
Setting your mind racing
Don’t be toast – small things matter, sometimes a lot
Awards Season – Making it count
That Friday feeling… on Thursday
Purdahtory
Inflection Inflation
Search is dead, long live search
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