Demsa

In today’s bulletin: General update One Voice on Affordability: Aligning Utilities for Better Outcomes PS24/3 (Product Sales Data) is nearly upon us Appointments Collaborations Events   General update I am not sure that we have learned much from the political conferences so far. Stamp Duty seems a new political football. Warning over robo calls as energy firms fined half a million pounds for unlawful marketing calls The ICO has fined 2 energy companies a total of £550,000 for making automated… Read more

In today’s bulletin: General update FCA Consumer Duty requirements review National Debtline and Business Debtline help more people than ever before as cost-of-living pressures continue AI in collections and debt resolution  Appointments – Denise Crossley at Data on Demand Collaborations Events   General update In Liverpool Rachel Reeves seemed to be floating a pre-emptive argument ahead of possible tax rises in her November 2025 Budget. In other news, in the first dataset of its kind, the ONS has looked at… Read more

In today’s bulletin: General update Autumn 2025 Enforcement News - 'Tell Us Once' Reminder: Joint FCA/FOS redress consultation closes on 8 October 2025 Customer service in the age of AI Appointments Collaborations Events   General update The Organisation for Economic Co-operation and Development (OECD) raised its prediction for UK inflation to 3.5% across 2025, citing higher food costs as a factor. The latest monthly UK inflation figures showed the rate stood at 3.8% in August 2025, driven by rising food… Read more

In today’s bulletin: General update Joint RPB interim guidance on the handling of car finance claims Personal insolvency statistics – August 2025 Turning compliance into competitive advantage Collaborations Events   General update UK interest rates have been held at 4% as the Bank of England governor warned "we're not out of the woods yet" in terms of rising inflation. At its meeting ending on 17 September 2025, the MPC voted by a majority of 7–2 to maintain the Bank Rate… Read more

In today’s bulletin: General update Financial Crime in focus How Regulatory Pressure is Reshaping Customer Journeys in 2025 Scottish debt solutions - Annual report 2024/25 Collaborations Events   General update A lot seems to happen in the political world when you take a week off. The FCA response to the growth challenge may backfire at some point if contactless spend limits are made a matter of discretion. When they were introduced in the UK in 2007, the transaction limit was… Read more

In today’s bulletin: General update BSI ISO 22458 (consumer vulnerability and inclusive design) accreditation Collaborations Events   General update Stamp Duty is under review again thanks to the deputy PM and her multiple properties. I am wondering whether she is falling out of the definition of ‘working person’ unless there are ‘special exemptions’. Credit Union stats The Bank of England has published Credit Union stats for Q1 2025. This showed growth in the levels of arrears by value and volume… Read more