Demsa

In today’s bulletin: General update Importance of consumer outcome monitoring Gartner survey - customers reject AI for Customer Service – the need for a ‘Human Touch’ How to redefine Target Operating Models for Contact Centre as a Service (CCaaS) deployments Adapting affordability assessment policies FOS annual complaint statistics Collaborations Events General update Competition between mortgage lenders has intensified ahead of a key decision on interest rates by the Bank of England. There is speculation of a rate cut at the… Read more

In today’s bulletin: General update FCA report on consumer outcome monitoring Questions about SARs and ICO update Collaborations Events General update A week dominated by the general election. Meanwhile, new figures from the Bank of England show net consumer credit borrowing rose sharply in May 2024 to £1.5 billion, up from £0.8 billion in April. This was driven by net borrowing on credit cards rising from £0.2 billion to £0.8 billion and borrowing on other forms of credit such as… Read more

In today’s bulletin: General update DRO changes from 28/6/2024 Personal insolvency statistics – May 2024 IMLT June 2024 update NIS2 Directive – are you ready? Collaborations Events General update The countdown to the general election continues. Major UK high street banks have stated that their payment issues are now fixed. Banks including HSBC, Nationwide, Barclays and Virgin Money were all affected by issues with a system that operates payments between individuals and firms. I noticed delays when moving money from… Read more

In today’s bulletin: General update Outputs from Consumer Duty event on 7 June 2024 Collaborations Events General update The countdown to the general election continues. Ahead of my discussion on Wednesday at the Celtic Manor around Financial Education, Business Debtline has launched a new programme to tackle finance skills gaps.  The charity’s Building Up Business programme draws on Business Debtline’s expertise as the UK’s Centre of Excellence for business debt, aims to build the financial resilience of small business owners across the… Read more

In today’s bulletin: General update IVA Volume Provider Report 2023 Duty event – 7/6/2024 Digital Markets, Competition and Consumers (DMCC) Bill was passed by the UK Parliament on 23 May 2024 Review of Scotland’s statutory debt solutions - Part 3 Scottish Mental Health Moratorium Regulations DORA in the UK: What you need to know To BCC or CC that is the question Collaborations Events General update Ofgem has announced that its energy price cap will drop to £1,568 from 1 July 2024, a decrease… Read more

In today’s bulletin: General update Guest Blog – Meg Van Rooyen from MAT Collaborations Events General update My thanks to Martin Hickley for confirming that the 4th July election means the Data Protection and Digital Information Bill has been dropped. Martin also advised that the UK National Cyber Security Centre (“NCSC”) and 3 major UK insurance associations (Association of British Insurers (“ABI”), British Insurance Brokers’ Association (“BIBA”) and International Underwriting Association (“IUA”)),  have published joint guidance on the approach to… Read more