Demsa

In today’s bulletin: General update AI in debt advice How technology is better aiding consumer outcomes Expanding variable recurring payments - Response to the call for views (CP23/12) IVA reporting requirements under Rule 8.26(4) - IPA reminder Consultation on ECB Standards for Enforcement Work and Oversight Model ICO on cyber-attacks Collaborations Events General update Overall, a slow news week with the Summer holidays and many out-of-office replies. Overall prices rose by 2.2% in the year to July 2024, slightly above… Read more

In today’s bulletin: General update Scottish formal debt solutions stats – Q2 2024 StepChange June 2024 debt statistics ABI – Consumer Duty one year on Collaborations Events General update I am reviewing the outputs from the May 2024 workshops on Personal Insolvency Reform and hope to provide updates in the near future. A number on the circulation supported the 4 workshops. I also have a Teams call with the FCA policy team with Melanie this week, where we are discussing… Read more

In today’s bulletin: General update FCA webinar on 31 July 2024 - Consumer Duty one year on Review of FCA requirements following the introduction of the Consumer Duty ICO post on responsible data sharing MaPS - Tackling problem gambling and problem debt Registry Trust Q2 2024 stats CP24/15: Handling rules for motor finance complaints Credit union annual statistics – 2023 Barry Hind blog – QA going forward under the Duty Collaborations Events General update The Bank of England finally cut… Read more

In today’s bulletin: General update StepChange response to the King’s Speech for those in problem debt Latest Credit Information Market Study from IWG in July 2024 Personal insolvency statistics Call for information on 'big tech' and digital wallets Cyber Security and Resilience Bill Collaborations Events General update Really please to see that Nikhil Rathi, Chief Executive at the FCA, is speaking at the StepChange Connected event in September 2024 that I am attending. We covered the FOS annual report earlier… Read more

In today’s bulletin: General update Importance of consumer outcome monitoring Gartner survey - customers reject AI for Customer Service – the need for a ‘Human Touch’ How to redefine Target Operating Models for Contact Centre as a Service (CCaaS) deployments Adapting affordability assessment policies FOS annual complaint statistics Collaborations Events General update Competition between mortgage lenders has intensified ahead of a key decision on interest rates by the Bank of England. There is speculation of a rate cut at the… Read more

In today’s bulletin: General update FCA report on consumer outcome monitoring Questions about SARs and ICO update Collaborations Events General update A week dominated by the general election. Meanwhile, new figures from the Bank of England show net consumer credit borrowing rose sharply in May 2024 to £1.5 billion, up from £0.8 billion in April. This was driven by net borrowing on credit cards rising from £0.2 billion to £0.8 billion and borrowing on other forms of credit such as… Read more