Which flavour do you need: Converstional or Generative AI?

Artificial intelligence (AI) is a hot topic of discussion, highlighting two mainstream flavors: conversational AI and generative AI.

Conversational AI relies on a narrow set of information provided by the client, such as knowledge base articles, while generative AI draws from a wider field of data for its responses.

Whilst there is some skepticism about the readiness for larger chat GPT (Generative Pre-trained Transformer) applications, emphasizing the need for accurate and reliable dat...

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