Who: Odigo
What: Odigo is a global leader in Contact Centre as a Service (CCaaS) solutions, helping major brands deliver memorable customer experiences.
Their technology enhances agent and customer experiences, providing significant business benefits. Odigo uses AI-based automation to emphasize human touch in customer interactions.
They support partners throughout their digital transformation with customised training and data-driven strategies. Odigo’s technology is flexible and integrates seamlessly into customer experience ecosystems.
Where: https://www.odigo.com/en-gb/
Markets: France, EU, UK
Highlights
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Digital or Voice – Current themes
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Digital: Using the human touch to create personalisation
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Which flavour do you need: Converstional or Generative AI?
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It’s all about a personalised customer journey
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Hybrid working: Here to stay?
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Everyone has a choice: brand protection via collections
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Contact Centre as a Service: Evolving fast and creating change – [FULL INTERVIEW]
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