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More updates like this from RO-AR.com: Subscribe Podcast Link: Trustfolio In this recent podcast episode, the spotlight was on Caroline Sumner, the CEO of R3, discussing the intricacies of the insolvency industry. The conversation, rich with industry insights, delved into the roles, challenges, and evolving landscape of the insolvency sector. Sumner’s articulate commentary provided a nuanced understanding of the industry, often criticized yet pivotal in financial restructuring and recovery. Key Points and Ideas Caroline Sumner from R3 provides an in-depth… Read more

More updates like this from RO-AR.com: Subscribe Link: PunkCX In this edition of the Punk CX Podcast, host Adrian Swinscoe engaged in a thought-provoking conversation with Debbie Levitt, CXO of Delta CX. The dialogue centered on the evolving landscape of customer and user experience strategies, challenging the prevailing norms of rapid product development and the glorification of failure in business culture. Levitt advocated for a more insightful and research-driven approach, emphasizing the importance of understanding customer needs through qualitative research… Read more

More updates like this from RO-AR.com: Subscribe Podcast Link: Debt Talk In a exploration of homelessness in the UK, this podcast sheds light on the multifaceted nature of this pressing issue. The discussion, featuring experts in welfare rights and debt management, delved into the various dimensions of homelessness, the role of the benefits system, and the impact of financial struggles on housing stability. The conversation not only highlighted the challenges but also pointed towards potential solutions and policy recommendations to… Read more

More updates like this from RO-AR.com: Subscribe Link: PunkCX In this episode of the Punk CX Podcast, hosted by Adrian Swisco, Shafqat Islam, the CMO of Optimizely, delves into the intricacies of digital personalization and marketing. Islam, who joined Optimizely through an acquisition, shares his unique perspective as a CMO with a non-traditional marketing background. The discussion covers a range of topics from personalization in marketing, the challenges of content creation, to the impact of AI and the impending cookieless… Read more

More updates like this from RO-AR.com: Subscribe Link: PunkCX Adrian Swinscoe’s Punk CX podcast featured John Devlin, CEO of Ascensus, discussing innovative strategies in customer service and experience. Devlin shared insights from his 25-year career, focusing on elevating customer and employee outcomes. Key Points and Ideas Ascensus’ Global Reach: Ascensus, a BPO focusing on customer care, operates globally with a significant presence in Edinburgh.Changing Attitudes in Customer Service: Expectations for exceptional service have increased, especially post-pandemic.Outsourcing and BPO Industry Evolution:… Read more