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More updates like this from RO-AR.com: Subscribe Podcast Link: CnR In the latest episode of “Collecting Thoughts” by CNR Software, Christina hosts Binoy del Alba, the Global Director of Collections at Talent. With a rich background as a jurist and holding two master’s degrees in international law, Binoy delves into his unconventional journey into the collections industry. The conversation pivots around his unique approach to collections, emphasizing empathy, interdepartmental collaboration, and customer-centric strategies. Key Points and Ideas Binoy del Alba… Read more

More updates like this from RO-AR.com: Subscribe Podcast Link: CnR The podcast “Collecting Thoughts” by CNR Software delves into the often-overlooked link between customer service and collections in business. Monique Cyrus, a collections consultant, shares her insights and experiences in this field, highlighting how effective customer service strategies can lead to better collection outcomes and maintain brand loyalty. Key Points and Ideas The importance of maintaining positive intent in collections, focusing on understanding the customer’s situation rather than assuming non-payment.Monique’s… Read more

More updates like this from RO-AR.com: Subscribe Link: Acquired.com Sam, a seasoned professional in sports ticketing, shared his journey and insights into the ticketing industry, emphasizing how technology has transformed the sector over the years. Key Points and Ideas Background and Experience: Sam has been involved in ticketing for around 7-8 years, starting in customer service before moving into roles at Lancashire Cricket and Oxford, and now at England Netball.Interest in Ticketing: His fascination with the nuances of ticketing led… Read more

More updates like this from RO-AR.com: Subscribe Podcast Link: Credit Shift Paul Sweeney and Cormac O’Neill, co-founders of Webio, dive into a week full of significant economic and technological updates in this edition of Credit Shift. Key Points and Ideas UK Economic Stagnation: The UK economy showed no growth in Q3, signaling a potential recession.Eurozone Contraction: The Eurozone experienced a 0.1% contraction, with Germany barely avoiding a recession.Energy Prices and High Interest Rates: Soaring energy costs and high interest rates… Read more

More updates like this from RO-AR.com: Subscribe Link: PunkCX Summary: Dr. Peter Kim, a professor at the University of Southern California, discusses his book “How Trust Works” in an episode of the Punk CX podcast. The book delves into the science of trust in relationships, examining how trust is built, broken, and repaired. Kim’s research integrates psychology, sociology, and economics to understand management and strategy, focusing on social misperception and trust dynamics. Key Points and Ideas: Trust plays a critical… Read more