ROAR Insider:

Podcasts Roundup: 24-04-2024

-Podcast ¦ CX Files: Barry Winkless – Future of Work Institute – Creating Attractive Destinations For Talent -Podcast ¦ Get out of wrap: 188 – A Team Leader Day at SSCL -Podcast ¦ CX Diaries: Revolutionising Customer Experience with Freelance Models Claas van Delden’s Journey with Yoummday -Podcast ¦ Next In Queue: Rock ‘n’ Roll Pest Control featuring Margaret Garcia… Read more

Time flies – eventually

Last week I had an evening trip down to London. As it was after work, after a full day and with the travel, well I felt like skipping it… it would be easier to stay local. However, a casual unrelated, comment “it is always much better to meet in person” – set a seed and made me change my mind… I’m glad I did; they were right. Sometimes is better to take the more difficult path in the end and… Read more

Artificially Speaking – Exploring AI’s Impact – [FULL INTERVIEW]

David Marr discusses the evolving role of artificial intelligence (AI), particularly large language models, in society and industry. This interview highlights AI’s transition from a niche interest to a pervasive topic, exploring its impact on jobs and societal changes, the waning novelty, and the shift towards finding substantial, impactful applications. Find out more about Artificially Speaking -Here. Key Points AI’s popularity surged last year due to major releases from companies like OpenAI.Interest in AI, particularly large language models, has… Read more

Service Element Crucial: Balancing Costs and Quality

In this clip Graham Hill expresses a belief that the state of customer satisfaction is deteriorating, with reference to the Customer Service Institute scores in the UK and the USA. He notes that customer satisfaction has reached its lowest point since 2000, attributing this decline to factors like COVID-19 and cost-cutting measures. The future of service provision relies on offering resources that benefit customers and predicts a worsening situation until companies recognize the advantages of becoming more consumer-oriented, shifting from… Read more

Podcasts Roundup: 17-04-2024

-Podcast ¦ CX Diaries: Unveiling the Hidden Potential of Contact Centres Attracting and Developing Tomorrow’s Talent with Julia Morgan -Podcast ¦ CX Passport: The one with LEGO Serious Play – Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 -Podcast ¦ RO-AR.com: The Evolving Landscape of Digital Security -Podcast ¦ Collecting Thoughts: How Collections and Brand Work Together -Podcast ¦ Vulnerability Matters: Episode 16 – Tackling loneliness with Amy Perrin and Chris Fitch -Podcast… Read more

Weekly Headline Roundup: 12-04-2024

Headline Update 12-04-2024 : -UN adopts ‘landmark’ resolution on making AI safe and trustworthy -Consumer card spending growth flatlined in March -Consumers borrow on average £5,600 in personal loans over a lifetime -Klarna launches credit card challenge -UK car insurance cost up by third but just 2% in France | Car insurance -Thames Water parent tells creditors it has defaulted on debt | Thames Water -Changes to Debt Relief Orders will support people… Read more