ROAR Video Interviews

Managing Change and Building Resilience Together

In this new interview with Rob Tyler we discuss how taking a look at the bigger picture can really help us deal with the change that is upon us. In today’s fast-paced and ever-changing world, building resilience is crucial for individuals and organizations. The conversation highlights the importance of having a resilient mindset when facing unexpected situations and navigating uncertainty. Rob emphasises that seeking certainty can lead to anxiety, while a mindset of resilience can foster confidence and optimism in… Read more

Revolution: Future of Credit Unions and Community Finance

In this interview, Andrew Rabbitt, the CEO of incuto, discusses the role of credit unions in providing affordable financial services and their community-focused approach. He emphasizes the importance of credit unions in offering accessible financial services, particularly to underserved populations. He also highlights the need for these organizations to balance their community-oriented ethos with the necessary business operations to ensure sustainability. Furthermore, there is potential for credit unions to use data and intelligence to better serve their communities and adapt… Read more

Revolutionising Debt Collections: Unveiling the Digital Future

In this discussion, Trent McKendrick discusses the digitization of the collections industry in the United States. Collections is an evolving landscape and the role of technology, especially artificial intelligence (AI), in streamlining and enhancing the process is becoming increasingly important. The discussion touches on topics such as predictive modeling, chatbots, personalized messaging, and the increasing use of automation. The importance of AI in personalizing communication and streamlining account management for small businesses is an emphasis for the future. Find out… Read more

A powerful way to link and query relationships and data

In this interview, Jim Webber, Chief Scientist at Neo4j, discusses the growing importance of graph databases in the world of data analytics and artificial intelligence (AI). He highlights how graph databases are becoming a critical tool for organizations to uncover insights from complex relationships within their data. He emphasizes that as data continues to grow in size and complexity, graph databases offer a unique approach to modeling and querying interconnected data, leading to more accurate predictions and insights. Find out… Read more

Speed, Trust and Innovation: Unpacking the Payment Landscape

In this video, Justin Hanna from Acquired.com discusses the future of payments, particularly focusing on card payments, bank transfer and open banking. Justin highlight the factors influencing the adoption of new payment methods, including trust, cost, and customer preferences. He emphasizes the importance of understanding customer behavior, educating businesses on the payment journey, and addressing declined transactions. Find out more about Acquired.com -> Here. Key Points Open banking offers businesses access to bank account information, transforming payment options.Trust and familiarity… Read more

Navigating Economic Uncertainty: Tech Solutions for Financial Operations

In the latest episode, Billy Holliday from Invevo delves into the world of collections and credit control, emphasizing the power of technology in optimizing what is a critical business function. He discusses the impact of interest rates, the importance of automation, and the role of digital communication in today’s business landscape. Key takeaways include the need for agility in uncertain economic climates, the value of AI-driven recommendations, and the importance of auditability in AI decision-making. With a focus on creating… Read more