ROAR Knowledge Base Pages

Debt Collection Industry Events: UK

The UK has a rich set of events held for the Arrears management and debt Collections industries. Some of these are for specific sectors, processes or general areas with Collections related content. Listed below are public events, which offer sponsorship opportunities or are available to attend as a delegate. In addition, many companies also hold individual events, in person or webinars, which are usually promoted on LinkedIn or by direct invite. Industry Media Credit Strategy events link Credit Strategy hold… Read more

Consumer Vulnerability – For Employees and Managers in Collections

There has been a lot of discussion around vulnerability and the design of processes to help support customers with complex needs recently. This has included some troubling stories, and highlighted the many changes in dynamics we are now seeing. Handling vulnerability is of course now a key part of business, and under the FCAs Handling vulnerability is of course a key part of business these days and a big part in helping achieve good customer outcomes. Under the FCA’s Consumer… Read more

Secrets of Digital Collections Strategies

The last couple of weeks I have been spending some time with the Digital DRA team discussing digital collections and their digital approach debt resolution. They have been up for a couple of awards, including one for work with E.ON Next, so I have been itching to understand their… their secret sauce… What is key to a great digital collections strategy? It is a question I am often asked, both in the UK and other markets, so thought it It… Read more

Collections and Recoveries Trends and Benchmarking – 2023

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. This covers all markets and market sectors. IEHub have kindly agreed to support this survey and we have included a copy of the questionnaire below. Information will be anonymised, and aggregated, with a copy of the results distributed to all participants and shared at industry forums. If you would like to take part please complete the questionnaire below, it should only take a… Read more

Debt Collections Community – Trends and Benchmarking – 2023

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. This covers all markets and market sectors. We have included a copy of the questionnaire below. Information will be anonymised, and aggregated, with a copy of the results distributed to all participants and shared at industry forums. If you would like to take part please complete the questionnaire below, it should only take a few minutes (or use this link to access the… Read more