ROAR Knowledge Base Pages

Intelligibility: Consumer Understanding – the next challenge – Event Page

Discussing the importance of intelligibility in communications, updating from the event last year and recent updates on regulator expectations. Both numeracy and literacy are elements, however it is also important how it all fits together; across different and multiple channels (including Bots). Joining us will be Kevin Still from DEMSA, Minesh Patel from Amplified Global and Richard Lane from StepChange, to discuss these issues and how the world is likely to evolve in 2025. Thanks for your interest in this… Read more

Financial Crime: Update Training

Financial crime continues to be a hot topic and this training aims to equip participants with essential knowledge to identify and prevent financial crimes. Learning objectives include understanding regulatory requirements, recognising red flags, and implementing effective compliance measures. This training is crucial for fostering a culture of integrity and safeguarding the organisation against financial misconduct. More details Want to know more, contact us for more information.

INSIGHTS+ ¦ PS24/2 Strengthening protections for borrowers in financial difficulty

Recent updates to the FCA’s CONC 7 rules (PS24/2) represent a significant advancement in protecting consumers facing financial difficulties, particularly those using mortgage and consumer credit products. These changes, set to take effect in November 2024, are crucial as they provide stronger, more comprehensive support mechanisms for individuals at risk of or already experiencing financial hardship. By integrating key aspects of the coronavirus Tailored Support Guidance (TSG) into formal regulations, the new rules extend beyond temporary pandemic-related relief, making consumer… Read more

Debt Collection Industry Events: UK

The UK has a rich set of events held for the Arrears management and debt Collections industries. Some of these are for specific sectors, processes or general areas with Collections related content. Listed below are public events, which offer sponsorship opportunities or are available to attend as a delegate. In addition, many companies also hold individual events, in person or webinars, which are usually promoted on LinkedIn or by direct invite. Industry Media Credit Strategy events link Credit Strategy hold… Read more

Consumer Vulnerability – For Employees and Managers in Collections

There has been a lot of discussion around vulnerability and the design of processes to help support customers with complex needs recently. This has included some troubling stories, and highlighted the many changes in dynamics we are now seeing. Handling vulnerability is of course now a key part of business, and under the FCAs Handling vulnerability is of course a key part of business these days and a big part in helping achieve good customer outcomes. Under the FCA’s Consumer… Read more