HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week

  • Rachel Reeves signals potential tax rises in November 2025 Budget.
  • ONS data shows mothers’ earnings fall by £1,051 per month on average, five years after childbirth.
  • Citizens Advice handled 233,257 enquiries in August 2025, up 3.6% YoY; debt accounted for 19.7% of issues.
  • UK energy bills rise 2% from October 2025; 6.4m adults are behind on payments, arrears total £4.4bn.
  • FCA and NCA focus on financial crime, including money mules and cash-based laundering.
  • ECCTA mandates director ID verification from November 2025; “Failure to Prevent Fraud” offence introduced September 2025.
  • PayPlan secures investment from Palladian Partners to accelerate digital innovation; completion subject to FCA approval.
  • FCA Consumer Duty review emphasises flexibility, predictability, and efficiency in compliance.
  • National Debtline and Business Debtline delivered record advice in 2024: 6m minutes, 271,900 interactions (+36%).
  • Thames Water and Policy in Practice launch auto-enrolment scheme cutting bills for 33,000 low-income households.
  • Denise Crossley appointed to the Board of Data on Demand.
  • Upcoming sector events: Utilities event, London (9 October 2025); StepChange Connected, Leeds (16 October 2025); MaPS Tech & Innovation Forum webinar (20 October 2025); Debt Buyer, Debt Management and BPO event, Manchester (4 December 2025).

Read the full summary – here


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See also  Regulatory summary update