Insight and Research

This research doucment comissioned by the FCA to gather feedback from consumers around treatment from firms when in vulnerable circumstances.… Read More »Insights: FCA research into experiences of consumers in vulnerable circumstances

FCA review of treatment of vulnerable customers. Thi included both customer surveys and firm questionaires. Summary below. https://www.fca.org.uk/publications/multi-firm-reviews/firms-treatment-vulnerable-customers Key Take… Read More »Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances

Summary Authored by Grant Thornton, this report provides key insights into the regulatory technology (RegTech) landscape in the UK financial… Read More »Insights: RegTech and Regulatory Change Report 2024

Summary This report outlines the urgent need for a strategic overhaul in managing consumer energy debt, exacerbated by the global… Read More »Insights: Debt Strategy – Reset and Reform for Customers in Debt

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 February

Summary This report, authored by UK Finance and Accenture, evaluates the adoption of generative AI in financial services, with a… Read More »Insights: Generative AI in Action – Opportunities & Risk Management in Financial Services

Summary This research note, authored by the Financial Conduct Authority (FCA), investigates bias in word embeddings, a fundamental technology in… Read More »Insights: FCA – A Pilot Study into Bias in Natural Language Processing

Summary This consultation document, published by Ofcom, reviews proposed changes to the UK's universal postal service (USO) to address declining… Read More »Insights: Consultation on Universal Postal Service and Postal Regulation Reform

Even the Vatican has an AI policy now. Summary This decree, issued by the Pontifical Commission for Vatican City on… Read More »Insights: Guidelines on Artificial Intelligence – Pontifical Commission for Vatican City State

Summary The Financial Conduct Authority (FCA) outlines its updated approach to AI in financial services, emphasizing innovation, regulatory adaptability, and… Read More »Insights: FCA AI Update

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.