Insight and Research

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The article highlights a diverse range of AI solutions transforming… Read More »Insights ¦ FCA AI Spotlight

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Understanding the needs of vulnerable consumers is fundamental to ensuring… Read More »Insights ¦ Guidance for firms on the fair treatment of vulnerable customers

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on regulation for Deferred Payment Credit… Read More »Insights ¦ Consultation Paper CP25/23 Deferred Payment Credit (unregulated Buy Now Pay Later): Proposed approach to regulation

Published by: Shanghai Jiao Tong University, SII, Taptap, GAIR Search for original: Link Key Take Aways The article introduces ASI-ARCH, an autonomous… Read More »Insights ¦ AlphaGo Moment for Model Architecture Discovery

Summary of the final report for the water industry https://www.gov.uk/government/publications/independent-water-commission-review-of-the-water-sector Summary This report is the final recommendations of the Independent… Read More »Insights: Independent Water Commission – Final Report (21 July 2025)

Published by: The Centre for Social Justice Search for original: Link Key Take Aways Vulnerability among households in council tax collection is… Read More »Insights ¦ Measuring vulnerability in council tax collection

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways The FCA has introduced a new regulatory reporting return… Read More »Insights ¦ Consumer Credit Regulatory Returns: Credit Broking, Debt Adjusting, Debt Counselling and Providing Credit Information Services

Published by: Equifax Limited Search for original: Link Key Take Aways The UK’s financial health in 2025 is shaped by ongoing economic… Read More »Insights ¦ Equifax Financial Health Report 2025

Published by: The Centre for Social Justice Search for original: Link Key Take Aways The market for Buy Now Pay Later (BNPL)… Read More »Insights ¦ Flexing the Future

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is extending its rules on non-financial misconduct (NFM)… Read More »Insights ¦ Tackling non-financial misconduct in financial services

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.