Insight and Research

Published by: The Money Advice Trust Search for original: Link Key Take Aways The article underscores that support for disabled and vulnerable… Read More »Insights ¦ Help-Support-Needs-Starter-Guide-2025-3

Published by: Future Finance Search for original: Link Key Take Aways The article highlights the pivotal role of technology adoption for small… Read More »Insights ¦ Future Finance – Technology Insights Series Challenges and Opportunities for Credit Unions

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Over half (49%) of UK adults exhibited characteristics of vulnerability… Read More »Insights ¦ FLS-2024-Vulnerability-Financial-Resilience

Published by: Chartered Insurance Institute (CII) Search for original: Link Key Take Aways The FCA’s Consumer Duty necessitates a significant cultural and… Read More »Insights ¦ The Road to Consumer Trust: Professional Standards in the Consumer Duty

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The Financial Lives Survey 2024 reveals a modest decline in… Read More »Insights ¦ Public Financial Lives 2024 survey Credit information Selected findings

Published by: Chartered Insurance Institute Search for original: Link Key Take Aways The FCA's Consumer Duty rules mandate annual Board reports to… Read More »Insights ¦ Consumer Duty Board reporting

Published by: Economia - History/Methodology/Philosophy, Association Economia Search for original: Link Key Take Aways The concept of attention in economic thought… Read More »Insights ¦ The ‘Economics of Attention’: A History of Economic Thought Perspective

Published by: Deloitte Search for original: Link Key Takeaways AI’s strategic integration in organisations remains nascent; just over a quarter of surveyed… Read More »Insights ¦ Governance of AI: A critical imperative for today’s boards, 2nd edition

Published by: Christians Against Poverty Search for original: Link Key Take Aways The UK faces a looming debt crisis exacerbated by economic… Read More »Insights ¦ Drowning in Debt briefing

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on enhanced incident and third-party reporting… Read More »Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.