Insight and Research

Published by: Impact on Urban Health Search for original: Link Key Take Aways Energy debt in Great Britain has surged by 118%… Read More »Insights ¦ Supporting Households in Energy Debt Detailed Report Final

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Customers in vulnerable circumstances, especially those with multiple vulnerabilities, are… Read More »Insights ¦ Vulnerability review Improving understanding of the outcomes for consumers in vulnerable circumstances when engaging with financial services firms

Published by: Financial Services Regulatory Initiatives Forum. Search for original: Link Key Take Aways The April 2025 edition of the Regulatory… Read More »Insights ¦ Regulatory Initiatives Grid April 2025

Published by: UKRN Search for original: Link Key Take Aways The UKRN’s Annual Delivery Plan for 2025–26 articulates a clear strategy aligned… Read More »Insights ¦ UKRN-Annual-Delivery-Plan-2025-26

Published by: Square 4 Search for original: Link Key Take Aways The annual Consumer Duty Board Report is a comprehensive document designed… Read More »Insights ¦ Consumer Duty Board Report

Published by: StepChange Search for original: Link Key Take Aways The impact of problem debt persists in the UK, with demand for… Read More »Insights ¦ Impact Report 2024

Published by: Policy in Practice Search for original: Link Key Take Aways Rising water bills in April 2025 are expected to drive… Read More »Insights ¦ Automating access to water social tariffs

Published by: Organisation Office for Budget Responsibility Search for original: Link Key Take Aways The UK OLG (Overlapping Generations) model captures detailed… Read More »Insights ¦ Working paper 22: A new UK overlapping generations model

Published by: World Economic Forum Search for original: Link Key Take Aways The transition toward a quantum economy presents both transformational… Read More »Insights ¦ Quantum Security for the Financial Sector: Informing Global Regulatory Approaches

Published by: TransUnion International UK Limited Search for original: Link Key Takeaways TransUnion’s credit file consolidates diverse data types including financial… Read More »Insights ¦ Your credit file explained

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.