Insight and Research

2025 Survey Questions Interesting discussion across the 4 sessions, building on the regulatory and data theme. Regulatory pressure intensifying, with… Read More »EVENT SUMMARY+ ¦ CCTTT2025 – Detailed Session Summaries

Published by: Money Advice Trust Search for original: Link Key Take Aways Recognising the support needs of disabled and vulnerable consumers is… Read More »Insights ¦ Help! Support Needs Guide (2nd Edition, Nov 2025)

Published by: Ofwat Search for original: Link Key Take Aways The 2024-25 water performance report marks the culmination of the 2020-25 investment… Read More »Insights ¦ Water company performance report 2024-25

Published by: Information Commissioner's Office Search for original: Link Key Take Aways The ICO recognises AI as a means to enhance decision-making,… Read More »Insights ¦ Internal AI Use Policy

Published by: The Money and Pensions Service Search for original: Link Key Take Aways The MaPS Standards, approved by the FCA, establish… Read More »Insights ¦ maps-standards-2025

Published by: Resolution Foundation Search for original: Link Key Take Aways Wealth, including liquid savings and accessible debt, plays a crucial role… Read More »Insights ¦ Money on my mind: Understanding the savings, debt and financial resilience of low-to-middle income families

Published by: HM Treasury Search for original: Link Key Take Aways The UK government is embarking on a comprehensive reform of the… Read More »Insights ¦ CCA Reform Phase 1 Consultation

Published by: policyinpractice.co.uk Search for original: Link Key Take Aways Over £24 billion of welfare support remains unclaimed in 2025, highlighting systemic… Read More »Insights ¦ Missing Out 2025: £24 billion of support is unclaimed

Published by: enforcementconductboard.org Search for original: Link Key Take Aways The ECB received widespread stakeholder engagement through 46 formal responses, supplemented by… Read More »Insights ¦ 20241017-Standards-consultation-response-v3

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The ECB has launched a comprehensive consultation on new standards… Read More »Insights ¦ Consultation on ECB Standards for Enforcement Work – vulnerability and ability to pay

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.