Published by: The Money and Pensions Service
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Key Take Aways
The MaPS Standards, approved by the FCA, establish high-level quality and performance benchmarks for money guidance services in the UK, aiming to ensure consistent, high-quality consumer experiences.
The standards emphasise designing accessible, inclusive services that actively involve consumers and incorporate their feedback for continuous improvement.
A strong focus is placed on engaging consumers across multiple channels—including face-to-face, digital, and community settings—to meet diverse needs.
Organisational competence is critical; organisations must ensure staff have appropriate training, membership of professional bodies, and utilise the Money Guidance Competency Framework.
The standards mandate tailored and impartial guidance that helps consumers make informed decisions, explicitly avoiding sales recommendations or inducements.
Special attention is given to supporting consumers in vulne...
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