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Industry Podcast Summaries

Podcast ¦ Uncensored CMO: That st will never sell – Baileys inventor on how innovation works

Podcast : uncensored CMO Search for original: Link Key Takeaways Effective innovation begins with senior leadership that empowers decision-making and champions bold… Read More »Podcast ¦ Uncensored CMO: That st will never sell – Baileys inventor on how innovation works

Podcast ¦ Arum: Season finale What we’ve learned and what’s next for collections

Podcast : Arum AI insights Search for original: Link Key Takeaways Artificial intelligence serves as a force multiplier, enhancing speed and… Read More »Podcast ¦ Arum: Season finale What we’ve learned and what’s next for collections

Podcast ¦ Market Pulse: Pros & Pioneers: What School Doesn’t Teach You About Success Seyam Hamed

Podcast : Market pulse pros and pioneers Search for original: Link Key Takeaways Early entrepreneurial ventures can evolve from small-scale local operations… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: What School Doesn’t Teach You About Success Seyam Hamed

Podcast ¦ CX Files: Cheryl Paarwater – Enerlytics & Call Lab BPO – How Does AI Affect Marginalized Communities

Podcast : The CX files Search for original: Link Key Takeaways The discussion emphasises the ethical and socioeconomic implications of deploying artificial… Read More »Podcast ¦ CX Files: Cheryl Paarwater – Enerlytics & Call Lab BPO – How Does AI Affect Marginalized Communities

Podcast ¦ CX Files: Kathy Juve – Concentrix – Flashback To The First Month Of Covid

Podcast : The CX Files Search for original: Link Key Takeaways The COVID-19 pandemic accelerated digital transformation initiatives, compressing a three-year plan… Read More »Podcast ¦ CX Files: Kathy Juve – Concentrix – Flashback To The First Month Of Covid

Podcast ¦ Get out of wrap: 232 – Get Out of Wrap TV – Episode 104

Podcast : Get out of wrap TV Search for original: Link Key Takeaways Leadership in contact centres remains under-discussed despite its critical… Read More »Podcast ¦ Get out of wrap: 232 – Get Out of Wrap TV – Episode 104

Podcast ¦ Get out of wrap: 233 – Get Out of Wrap TV – ep.105

Podcast : Contact Babel Search for original: Link Key Takeaways Despite advances, contact centres continually struggle to consistently deliver quick resolutions and… Read More »Podcast ¦ Get out of wrap: 233 – Get Out of Wrap TV – ep.105

Podcast ¦ CX Passport: The One With CX the Customer Would Pay For – Karyn Furstman E228 Greatest Hits

Podcast : CX Passport Search for original: Link Key Takeaways Middle operational leaders hold critical influence in sustaining customer experience initiatives due… Read More »Podcast ¦ CX Passport: The One With CX the Customer Would Pay For – Karyn Furstman E228 Greatest Hits

Podcast ¦ Punk CX: Why most brands build chatbots backwards – Interview with Sophie Cheng of Sinch

Podcast : Punk CX Podcast Search for original: Link Key Takeaways Customer expectations for digital communication channels are evolving rapidly, with consumers… Read More »Podcast ¦ Punk CX: Why most brands build chatbots backwards – Interview with Sophie Cheng of Sinch

Podcast ¦ CX Passport: The One With Theater, Hedge Funds, and Guest Journeys – Tori Signorelli E229

Podcast : CX passport Search for original: Link Key Takeaways Successful businesses require continuous change; stagnation can hinder growth, especially in dynamic… Read More »Podcast ¦ CX Passport: The One With Theater, Hedge Funds, and Guest Journeys – Tori Signorelli E229

Podcast ¦ Informing Choices: AI in Healthcare Devices with Ian Watson

Podcast : The informing choices mini pod Search for original: Link Key Takeaways The medical devices sector is experiencing rapid growth in… Read More »Podcast ¦ Informing Choices: AI in Healthcare Devices with Ian Watson

Podcast ¦ Market Pulse: Pros & Pioneers: Faith, Fire, and Scaling Without Burnout Jim Diebold

Podcast : Market Pulse Pros and Pioneers Search for original: Link Key Take Aways Authenticity and alignment with core values are crucial… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Faith, Fire, and Scaling Without Burnout Jim Diebold

Podcast ¦ Uncensored CMO: Fernando Machado on turning creativity into a competitive advantage

Podcast : uncensored CMO Search for original: Link Key Take Aways Creativity extends beyond advertising and is fundamental in diverse business areas,… Read More »Podcast ¦ Uncensored CMO: Fernando Machado on turning creativity into a competitive advantage

Podcast ¦ Get out of wrap: 231 – Kevin McGachy of Sabio on Agentic AI

Podcast : Get Out a Wrap Search for original: Link Key Take Aways Agentic AI distinguishes itself from conversational AI by having… Read More »Podcast ¦ Get out of wrap: 231 – Kevin McGachy of Sabio on Agentic AI

Podcast ¦ CX Passport: The one with the 3 values – Michel Stevens E227

Podcast : CX passport Search for original: Link Key Take Aways Achieving balance in customer experience (CX) involves three core forces: creating… Read More »Podcast ¦ CX Passport: The one with the 3 values – Michel Stevens E227

Podcast ¦ CX Files: Dave Rizzo – TP – Flashback To The First Week Of The Covid Crisis

Podcast : CX files podcast Search for original: Link Key Take Aways Teleperformance leveraged prior experience with business continuity planning (BCP) in… Read More »Podcast ¦ CX Files: Dave Rizzo – TP – Flashback To The First Week Of The Covid Crisis

Podcast ¦ Market Pulse: Pros & Pioneers: The ADHD Crisis No One Talks About Sarah Templeton

Podcast : Market Pulse Pros and Pioneers Search for original: Link Key Take Aways The importance of early diagnosis and intervention for… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: The ADHD Crisis No One Talks About Sarah Templeton