Changing Perceptions : Collections Support

Paying Attention to Focus, Engagement and Action

AI and the Future of Outsourcing

Managing Business Supplier Risk – Real Time

Evolution and Opportunity In Customer Feedback

Why we don’t see great ads anymore – and what to do about it!

Needing Support – Vulnerability Evolution

Remote Working – and – Walking

Insights ¦ CCA Reform Phase 1 Consultation

Insights ¦ Missing Out 2025: £24 billion of support is unclaimed

Insights ¦ 20241017-Standards-consultation-response-v3

Insights ¦ Consultation on ECB Standards for Enforcement Work – vulnerability and ability to pay

Insights ¦ Evolving our funding model

EVENT SUMMARY ¦ CSA – UK Credit and Collections Conference 2025

Insights ¦ Closing the fuel poverty gap: A plan for targeted energy support

Insights ¦ Canaries in the Coal Mine? Six Facts about the Recent Employment Effects of Artificial Intelligence

Monthly Regulatory Summary: UK 2025 August

Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity

Outlandish Predictions 2025?

Looking back, looking forward

All at Sea

Where’s my Cheese?

Embracing thinking… carefully

The Future? From the Back of the Bus?

Making a Pitch for Excellence

Less of a Blur – more surge pricing