Who: Saascoms
What: Saascoms are a UK-based digital engagement specialist, providing secure email and SMS solutions to a diverse range of sectors, including financial services, retail, recruitment, and contact centres.
Founded in 2004, the company offers custom communications management solutions, with a focus on understanding unique client requirements. They offer 24/7 IT support and have a dedicated account manager for each client. Their services facilitate faster resolution times, and their technology, such as the ‘Omnireach’ platform, can adapt to suit various business needs. understanding their business and problem to be solved.
Where: https://saascoms.com/
Products: Digital Engagement Technology
Markets: UK
Highlights
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Smartphones – Digital – not going anywhere – expect more
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You have to get engagement to be able to help – it’s still the 1st step
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Customers have different preferences – make them feel comfortable
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Digital – allowing time for better human interaction
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Digital means more meaningful agent conversations
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Generation digital – it’s all of us… actually
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Customer centric and channel flexibility is key to engagement – [FULL INTERVIEW]
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