Demsa

In today’s bulletin: General update FCA webinar on 31 July 2024 - Consumer Duty one year on Review of FCA requirements following the introduction of the Consumer Duty ICO post on responsible data sharing MaPS - Tackling problem gambling and problem debt Registry Trust Q2 2024 stats CP24/15: Handling rules for motor finance complaints Credit union annual statistics – 2023 Barry Hind blog – QA going forward under the Duty Collaborations Events General update The Bank of England finally cut… Read more

In today’s bulletin: General update StepChange response to the King’s Speech for those in problem debt Latest Credit Information Market Study from IWG in July 2024 Personal insolvency statistics Call for information on 'big tech' and digital wallets Cyber Security and Resilience Bill Collaborations Events General update Really please to see that Nikhil Rathi, Chief Executive at the FCA, is speaking at the StepChange Connected event in September 2024 that I am attending. We covered the FOS annual report earlier… Read more

In today’s bulletin: General update Importance of consumer outcome monitoring Gartner survey - customers reject AI for Customer Service – the need for a ‘Human Touch’ How to redefine Target Operating Models for Contact Centre as a Service (CCaaS) deployments Adapting affordability assessment policies FOS annual complaint statistics Collaborations Events General update Competition between mortgage lenders has intensified ahead of a key decision on interest rates by the Bank of England. There is speculation of a rate cut at the… Read more

In today’s bulletin: General update FCA report on consumer outcome monitoring Questions about SARs and ICO update Collaborations Events General update A week dominated by the general election. Meanwhile, new figures from the Bank of England show net consumer credit borrowing rose sharply in May 2024 to £1.5 billion, up from £0.8 billion in April. This was driven by net borrowing on credit cards rising from £0.2 billion to £0.8 billion and borrowing on other forms of credit such as… Read more

In today’s bulletin: General update DRO changes from 28/6/2024 Personal insolvency statistics – May 2024 IMLT June 2024 update NIS2 Directive – are you ready? Collaborations Events General update The countdown to the general election continues. Major UK high street banks have stated that their payment issues are now fixed. Banks including HSBC, Nationwide, Barclays and Virgin Money were all affected by issues with a system that operates payments between individuals and firms. I noticed delays when moving money from… Read more

In today’s bulletin: General update Outputs from Consumer Duty event on 7 June 2024 Collaborations Events General update The countdown to the general election continues. Ahead of my discussion on Wednesday at the Celtic Manor around Financial Education, Business Debtline has launched a new programme to tackle finance skills gaps.  The charity’s Building Up Business programme draws on Business Debtline’s expertise as the UK’s Centre of Excellence for business debt, aims to build the financial resilience of small business owners across the… Read more