DigitalDRA

A digital culture – is it changing our relationships with customers

  • by
In this clip, Arren Khan and Daniel Calcott from Digital DRA discuss how a digital first culture has been building increasingly the last few years across society. It is what many customers are now starting to want, and something business have to now provide. See the full interview and find out more about Digital DRA -> Here.

Digital interaction – does it lead to higher engagement rates?

  • by
In this clip, Arren Khan and Daniel Calcott from Digital DRA discuss how digital contact channels can really help with customer engagements. Customers can sometimes find it easier to discuss their account digitally than over the phone. Digital channels can break down barriers and help customers re-gain a sense of control sometimes. See the full interview and find out more about Digital DRA -> Here.

Convenience is king

  • by
In this clip, Arren Khan and Daniel Calcott from Digital DRA discuss the importance of customer-centricity in collections process design. It is all about keeping the human touch and making resolution and support convenient. See the full interview and find out more about Digital DRA -Here.… Read more

Digital Debt Resolution: Changing our mindset

  • by
In this full interview with Arren Khan and Daniel Calcott , from Digital DRA, we discuss some of the latest changes in approach happening throughout the Collections industry. In particular, we talk about how a digital-first collection can be applied, and the benefits for customers. Find out more about Digital DRA -Here.… Read more

Digital DRA

  • by
Who: Digital DRA What: Digital DRA are a technology first focused debt resolution agency, helping customers resolve their overdue accounts, by putting the customers interests first. Where: https://www.digitaldra.co.uk/ Products: Debt Digital Resolution and Collections Markets: UK Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Members Join for Early Access Full Interviews RO-AR Members Join for Early Access Screenshots –… Read more