Inicio

Barriers to affordability

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In this clip with Rachel Curtis from Inicio, e chat about some of the barriers that customers can face when completing affordability checks/I&Es, together with some solutions. Sometimes just starting a process is a big step, being convenient, easy and digital can really help to get to better outcomes… it is about being approachable and helping customers gain confidence to address any issues they may have. See the full interview and find out more about… Read more

Chatbots and Humans

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In this clip with Rachel Curtis from Inicio, we discuss chatbots and the difference between this and real conversational AI. Humans are not linear… systems need to understand and interpret the meaning behind a conversation, not just the words, but the words in context with each other too…. it is developing fast. See the full interview and find out more about Inicio -> Here.

How to ensure tech adds value…

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In this clip, Rachel Curtis from Inicio discusses some of the big questions we need to ask when assessing the use of any new technology… demo’s are important and are really understanding the customer and business needs. See the full interview and find out more about Inicio -Here.… Read more

Why is there a skills shortage?

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In this clip, Rachel Curtis from Inicio discusses some of the reasons behind the skills shortage. A change the skills required for the current demand, but also a question around whether we are focused on the right things, maybe over resourcing in some areas as a result. We need to make sure we are working to develop the right skills in the right areas for the industry. See the full interview and find out more… Read more

Next-level digital affordability assessment

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In this full interview with Rachel Curtis from Inicio, we discuss some of the latest developments and thinking in affordability assessment. In particular, we chat about natural language modelling and when how blended with technology, it can really assist customers with stepping stones to better outcomes in a convenient and what is perceived as a more nonthreatening manner. Find out more about Inicio -Here.… Read more