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Building Communication that works – intelligibility webinar

Designing communication to support and get resultsEmbedding intelligibility in the debt management sector Join us on the 21st February 2024, at 10am, for a session on designing and building communication that works – intelligible communication. What is it, what techniques can be used and, from experience, what does success look like. Supporting customers is not always easy and if you can’t understand their needs or explain their options generating good customer outcomes is tough.  And, in the current regulatory environment,… Read more

[INSIGHTS]: Reforming the Consumer Credit Act Consultation

Summary of the new consultation regrading reform of the Consumer Credit Act: link Summary The UK government is planning to reform the Consumer Credit Act (CCA) to ensure that it remains fit for purpose and effective in protecting consumers. The government has received feedback from stakeholders on how the CCA should be reformed and has published a report summarising the key themes emerging from the responses. The report outlines the government's next steps and how it will engage with stakeholders… Read more

DEMSA Summary: Personal Insolvency / IVA early failures / FCA updates / Consumer Duty / Collaborations / Training / Events

Summary – Find the full update here (including all the links & more) Summary The latest bulletin from DEMSA reflects significant developments and trends within the debt solution marketplace, highlighting the organization’s growing influence and the evolving landscape of debt management, particularly in response to regulatory changes and consumer protection standards. The bulletin underscores the importance of adapting to new regulatory expectations, the impact of research on policy development, collaborative initiatives for better consumer support, training for professional development, and… Read more

[PODCAST]: Credit Shift: Navigating the Data Revolution Insights

More updates like this from RO-AR.com: Subscribe Podcast Link: Credit Shift In the latest episode of “Credit Shift,” it delves into the evolving landscape of AI in credit and collections. The podcast provides a comprehensive look at how AI and machine learning are reshaping the financial services sector, focusing on credit risk analytics, consumer education, and the challenges of data analysis. Key Points and Ideas AI and machine learning are significantly impacting credit and collections, with a focus on large… Read more

[PODCAST]: Credit Shift: Deven Ghelani and Who Benefits

More updates like this from RO-AR.com: Subscribe Podcast Link: Credit Shift In this recent podcast dissects the intricate world of unclaimed benefits in the UK. Their conversation offers an illuminating perspective on how Policy and Practice contributes to addressing this issue, highlighting the impact on financial services, debt management, and the broader social fabric. Key Points and Ideas Policy and Practice’s Role: Runs a benefits calculator and a platform for identifying financially struggling individuals.Universal Credit’s Shortcomings: Despite its intent, Universal… Read more

[PODCAST]: Credit Shift: Rising Debt Levels and The Future Of Payments Report

More updates like this from RO-AR.com: Subscribe Podcast Link: Credit Shift In a recent discussion led by Paul Sweeney and Cormac O’Neill of Webio, critical developments and trends in the credit industry were explored, revealing the multifaceted challenges and innovations shaping the sector. The dialogue touched on issues ranging from the rising energy prices and their impact on household finances to regulatory changes and advancements in fintech. This comprehensive overview provides valuable insights into the evolving dynamics of the credit… Read more