Events

Event Reports and Materials

[EVENT] Intelligibility: Designing communication to support and get results – embedding intelligibility in the debt management sector

Date:    21st February 2024 Time:   10:00 – 11:30am Details Designing communication to support and get results – embedding intelligibility in the debt management sector Supporting customers is not always easy. However, if you can’t understand their needs and explain the options generating good customer outcomes is tough.  Evidencing you have done so even tougher. In today’s, regulatory driven, world clear, intelligible, communication is critical.   Yet, how do we do it, know it is working and evidence that… Read more

Building Communication that works – intelligibility webinar

Designing communication to support and get resultsEmbedding intelligibility in the debt management sector Join us on the 21st February 2024, at 10am, for a session on designing and building communication that works – intelligible communication. What is it, what techniques can be used and, from experience, what does success look like. Supporting customers is not always easy and if you can’t understand their needs or explain their options generating good customer outcomes is tough.  And, in the current regulatory environment,… Read more

[INSIGHTS]: Debt Collections Global Survey Webinar

Summary A recent webinar, hosted by Chris Warburton from ROStrategy and Marios Siapas from Exus, delved into the latest trends in the collections and recovery industry, based on a comprehensive survey conducted in Q3 of 2023. The webinar offered valuable insights into the evolving landscape of collections strategies, the impact of economic factors, the integration of technology in collections processes, and the industry’s approach to customer engagement and vulnerability. Take part in the survey to get the final results ->… Read more

[RECORDING] Arrears & Collections: Latest trends, ideas and support for Credit Unions and Community banks

Recording and notes from the recent webinar for the Credit Union and Community Banking sector – the arrears and collections process. The dialogue covers various aspects, including the rising levels of arrears, the impact of digital tools in collections, and the adoption of new regulatory practices. Presentation pdf Key Topics Discussed Key focus areas included credit union and community banking, particularly in collections and recoveries.Discussions on increasing arrears levels, driven by rising living costs and interest rates.Emphasis on the impact… Read more

[EVENT] Arrears & Collections: Latest trends, ideas and support for Credit Unions and Community banks

Date:    12th December 2023 Time:   10:00 – 11:30am Details We are almost at the end of 2023 and before we break for the holidays it is a good time to take stock of our arrears portfolio and process. This year has been an interesting one, economic clouds have been building, and yet arrears levels appeared to remain relatively stable through the summer.  Many customers have had high levels of resiliency, although for some with higher levels of inflation… Read more