Flexible contacts – flexing channels for great processes

In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil explains how we can integrate multiple contact channels into a customer journey. Using channel flexibility, and omnichannel capability, seamless customer journeys can be built to smooth the customer experience.

See the full interview and find out more about imi mobile -> Here.


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  Data and TCF: Using data to drive positive outcomes for customers