Insight and Research

This research doucment comissioned by the FCA to gather feedback from consumers around treatment from firms when in vulnerable circumstances.… Read More »Insights: FCA research into experiences of consumers in vulnerable circumstances

FCA review of treatment of vulnerable customers. Thi included both customer surveys and firm questionaires. Summary below. https://www.fca.org.uk/publications/multi-firm-reviews/firms-treatment-vulnerable-customers Key Take… Read More »Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances

Summary Authored by Grant Thornton, this report provides key insights into the regulatory technology (RegTech) landscape in the UK financial… Read More »Insights: RegTech and Regulatory Change Report 2024

Summary This report outlines the urgent need for a strategic overhaul in managing consumer energy debt, exacerbated by the global… Read More »Insights: Debt Strategy – Reset and Reform for Customers in Debt

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 February

Summary This report, authored by UK Finance and Accenture, evaluates the adoption of generative AI in financial services, with a… Read More »Insights: Generative AI in Action – Opportunities & Risk Management in Financial Services

Summary This research note, authored by the Financial Conduct Authority (FCA), investigates bias in word embeddings, a fundamental technology in… Read More »Insights: FCA – A Pilot Study into Bias in Natural Language Processing

Summary This consultation document, published by Ofcom, reviews proposed changes to the UK's universal postal service (USO) to address declining… Read More »Insights: Consultation on Universal Postal Service and Postal Regulation Reform

Even the Vatican has an AI policy now. Summary This decree, issued by the Pontifical Commission for Vatican City on… Read More »Insights: Guidelines on Artificial Intelligence – Pontifical Commission for Vatican City State

Summary The Financial Conduct Authority (FCA) outlines its updated approach to AI in financial services, emphasizing innovation, regulatory adaptability, and… Read More »Insights: FCA AI Update

Implementing a digital collections strategy is essential these days for modernising debt recovery processes. The strategy is aimed at enhancing… Read More »INSIGHTS+ ¦ Implementing a Digital Collections Strategy

Our summary findings from our recent visit to Canada, in terms of opportunities in the market. Further economic outlook data… Read More »[INSIGHTS+] Canadian Market Report

There has been a lot written about the Buy-Now-Pay-Later sector the last few years. It has been growing at 39%… Read More »[INSIGHTS+] Buy-Now-Pay-Later: How is this different from consumer lending?

With global energy cost increasing, in the UK we have been seeing an increasing my of suppliers go out of… Read More »[INSIGHTS+] UK Energy Supply Market Challenges