Insight and Research

Published by: Ofgem Search for original: Link ### Key Take Aways 1. The majority of domestic consumers perceive standing charges as ‘unfair,’… Read More »Insights ¦ Domestic consumer views on energy pricing

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Natural Language Processing (NLP) is rapidly evolving and holds significant… Read More »Insights ¦ A Pilot Study into Bias in Natural Language Processing

Published by: The Money Charity Search for original: Link Key Take Aways UK consumer debt has increased significantly, with total personal debt… Read More »Insights ¦ July 2025 Money Statistics

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways Digital platform design significantly influences customer understanding and decision-making,… Read More »Insights ¦ Digital design in customers’ online journeys: good practice and areas for improvement

Ofgem published their Debt Strategy back in 2024 and have just released a proposal on their debt relief scheme (below).… Read More »[INSIGHTS]: Ofgem Debt Strategy – Next Steps

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is establishing a proportionate regulatory framework for Deferred… Read More »Insights ¦ Consultation Paper CP25/23*** Deferred Payment Credit (unregulated Buy Now Pay Later): Proposed approach to regulation

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA aims to become a smarter regulator by leveraging… Read More »Insights ¦ Engagement Paper Proposal for AI Live Testing

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is proactively evolving its funding model… Read More »Insights ¦ Evolving our funding model

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Digital design practices significantly influence consumer understanding and decision-making in… Read More »Insights ¦ Digital design for financial products and services: Consumer impact of sludge, deceptive design, timeliness and simplification

Published by: Ofgem Search for original: Link Key Take Aways Most consumers perceive standing charges on energy bills as somewhat or very… Read More »Insights ¦ Consumers’ attitudes towards standing charges

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.