Insight and Research

Published by: Ofwat – Water Services Regulation Authority Search for original: Link Key Take Aways The UK water regulator, Ofwat, is introducing… Read More »Insights ¦ Consultation – Consumer involvement rule

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Motor insurance premiums increased notably between 2022 and 2024, placing… Read More »Insights ¦ Motor Insurance Claims Analysis

Published by: Financial Vulnerability Taskforce Search for original: Link Key Take Aways Vulnerability is circumstantial, not defined by age or demographics, and… Read More »Insights ¦ FVT Bereavement guide v6 Web

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA supports the IWG’s progress in establishing a new… Read More »Insights ¦ FCA Public FCA Feedback to the Interim Working Group’s (IWG) Final Report

Published by: Ofgem Search for original: Link ### Key Take Aways 1. The majority of domestic consumers perceive standing charges as ‘unfair,’… Read More »Insights ¦ Domestic consumer views on energy pricing

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Natural Language Processing (NLP) is rapidly evolving and holds significant… Read More »Insights ¦ A Pilot Study into Bias in Natural Language Processing

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways Digital platform design significantly influences customer understanding and decision-making,… Read More »Insights ¦ Digital design in customers’ online journeys: good practice and areas for improvement

Published by: The Money Charity Search for original: Link Key Take Aways UK consumer debt has increased significantly, with total personal debt… Read More »Insights ¦ July 2025 Money Statistics

Ofgem published their Debt Strategy back in 2024 and have just released a proposal on their debt relief scheme (below).… Read More »[INSIGHTS]: Ofgem Debt Strategy – Next Steps

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is establishing a proportionate regulatory framework for Deferred… Read More »Insights ¦ Consultation Paper CP25/23*** Deferred Payment Credit (unregulated Buy Now Pay Later): Proposed approach to regulation

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.

Implementing a digital collections strategy is essential these days for modernising debt recovery processes. The strategy is aimed at enhancing… Read More »INSIGHTS+ ¦ Implementing a Digital Collections Strategy

Our summary findings from our recent visit to Canada, in terms of opportunities in the market. Further economic outlook data… Read More »[INSIGHTS+] Canadian Market Report

There has been a lot written about the Buy-Now-Pay-Later sector the last few years. It has been growing at 39%… Read More »[INSIGHTS+] Buy-Now-Pay-Later: How is this different from consumer lending?

With global energy cost increasing, in the UK we have been seeing an increasing my of suppliers go out of… Read More »[INSIGHTS+] UK Energy Supply Market Challenges