Insight and Research

Published by: Anglian Water Search for original: Link Key Take Aways Anglian Water’s vulnerability strategy aims to make a meaningful and inclusive… Read More »Insights ¦ Anglian Water’s Customer vulnerability strategy 2025

Published by: Ofwat Search for original: Link Key Take Aways Despite a slight decline, over half of water bill payers still struggle… Read More »Insights ¦ Cost of living: wave six

Summary of the Car Finance dealer commission appeal ruling https://supremecourt.uk/uploads/uksc_2024_0157_0158_0159_judgment_2bb00f4f49.pdf Summary This UK Supreme Court ruling addressed three conjoined appeals… Read More »Insights: Car finance dealer commission – court ruling

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

Published by: Chris Fitch Search for original: Link Key Take Aways There exists a rare ‘once in 25 years’ opportunity to… Read More »Insights ¦ What We Need – Support

Published by: Independent Water Commission Search for original: Link Key Take Aways The report presents the most comprehensive review of the UK… Read More »Insights ¦ Independent Water Commission: Summary Report

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The survey reveals that 84% of UK adults hold or… Read More »Insights ¦ Public Financial Lives 2024 survey Credit & loans Selected findings

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The Consumer Duty establishes a proactive, outcome-focused standard requiring firms… Read More »Insights ¦ Final non-Handbook Guidance for firms on the Consumer Duty

Published by: Chartered Institute of Personnel and Development Search for original: Link Key Take Aways Employer confidence is at its lowest outside… Read More »Insights ¦ Labour Market Outlook Winter 2024–25

Published by: Credit Services Association Search for original: Link Key Take Aways Public sector debt recovery practices have historically favoured the government,… Read More »Insights ¦ KEEPING PACE WHERE NEXT FOR PUBLIC SECTOR COLLECTION PRACTICES?

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.

Implementing a digital collections strategy is essential these days for modernising debt recovery processes. The strategy is aimed at enhancing… Read More »INSIGHTS+ ¦ Implementing a Digital Collections Strategy

Our summary findings from our recent visit to Canada, in terms of opportunities in the market. Further economic outlook data… Read More »[INSIGHTS+] Canadian Market Report

There has been a lot written about the Buy-Now-Pay-Later sector the last few years. It has been growing at 39%… Read More »[INSIGHTS+] Buy-Now-Pay-Later: How is this different from consumer lending?

With global energy cost increasing, in the UK we have been seeing an increasing my of suppliers go out of… Read More »[INSIGHTS+] UK Energy Supply Market Challenges