Insight and Research

Published by: The Money Advice Trust Search for original: Link Key Take Aways The article underscores that support for disabled and vulnerable… Read More »Insights ¦ Help-Support-Needs-Starter-Guide-2025-3

Published by: Future Finance Search for original: Link Key Take Aways The article highlights the pivotal role of technology adoption for small… Read More »Insights ¦ Future Finance – Technology Insights Series Challenges and Opportunities for Credit Unions

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Over half (49%) of UK adults exhibited characteristics of vulnerability… Read More »Insights ¦ FLS-2024-Vulnerability-Financial-Resilience

Published by: Chartered Insurance Institute (CII) Search for original: Link Key Take Aways The FCA’s Consumer Duty necessitates a significant cultural and… Read More »Insights ¦ The Road to Consumer Trust: Professional Standards in the Consumer Duty

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The Financial Lives Survey 2024 reveals a modest decline in… Read More »Insights ¦ Public Financial Lives 2024 survey Credit information Selected findings

Published by: Chartered Insurance Institute Search for original: Link Key Take Aways The FCA's Consumer Duty rules mandate annual Board reports to… Read More »Insights ¦ Consumer Duty Board reporting

Published by: Economia - History/Methodology/Philosophy, Association Economia Search for original: Link Key Take Aways The concept of attention in economic thought… Read More »Insights ¦ The ‘Economics of Attention’: A History of Economic Thought Perspective

Published by: Deloitte Search for original: Link Key Takeaways AI’s strategic integration in organisations remains nascent; just over a quarter of surveyed… Read More »Insights ¦ Governance of AI: A critical imperative for today’s boards, 2nd edition

Published by: Christians Against Poverty Search for original: Link Key Take Aways The UK faces a looming debt crisis exacerbated by economic… Read More »Insights ¦ Drowning in Debt briefing

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on enhanced incident and third-party reporting… Read More »Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

The reciprocity principle is a fundamental social rule that suggests individuals are more likely to return favours when they receive… Read More »INSIGHTS+ ¦ Reciprocity Principle – in Collections [Behavioural Series]

Implementing Social Norms Theory within a collections function can significantly enhance the effectiveness of debt recovery strategies for creditors. Social… Read More »INSIGHTS+ ¦ Social Norms Theory – in Collections [Behavioural Series]

Loss aversion theory, rooted in behavioural economics, posits that individuals prefer avoiding losses rather than acquiring equivalent gains. This principle… Read More »INSIGHTS+ ¦ What is Loss Aversion theory – for Collections [Behavioural Series]

Nudge theory, a concept derived from behavioural economics, posits that subtle changes in the way choices are presented to people… Read More »INSIGHTS+ ¦ What is Nudge theory and how does this relate to Collections [Behavioural Series]

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process