DEMSAPlus

DEMSA Column: Consumer Understanding / FCA updates / FVAs / Social tariffs / Collaborations / Events

In today’s bulletin: General update Consumer Understanding under the Consumer Duty FCA has found that financial advisers are delivering suitability reviews Collaborations FCA vulnerability event on 11/3/2025 General update I have steered FCA February 2025 Regulatory Round-up - Duty Champions I have posted that the FCA has published its February 2025 regulatory round-up, which includes the launch of MyFCA and confirmation that the FCA no longer expect firms to have a Consumer Duty Board Champion. This follows the FCA letter… Read more

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week FCA email deletion policy clarified: regulatory records retained for 25 years. ECB consultation on 2025/26 business plan, responses due by 12 March. Affordability assessments under Consumer Duty under review post-PS24/2. Personal insolvency figures for January 2025 show a 12% year-on-year increase. Second-charge mortgage market grew by 16% in December 2024. Lloyds sets aside £1.2bn for motor finance commission claims. Ofgem addresses concerns over back billing and energy debt. Rising operating costs impact Fair… Read more

DEMSA Column: New vulnerability report / Comparing EAs with DCAs / QA Frameworks / Insolvency stats / Collaborations / Events

In today’s bulletin: General update Consumer Understanding under the Consumer Duty Quality Assurance Frameworks under the Consumer Duty – 21/2/2025 New guide to assist people with additional support needs Personal Insolvency statistics – January 2025 Collaborations Events General update I have steered away from any Rachel Reeves stories this week as we have had a rebellion from FCA-regulated ‘complaint handlers’ being compared with ‘economists’. People Management has examined the wider implications of career history embellishments and false information after inconsistencies… Read more

KEY THEMES+ ¦ DEMSA Summary

What You Need to Know This Week Consumer Duty and IVAs: Increased scrutiny on creditor voting and IVA variations discussed at a Credit Strategy roundtable. UK Economy Growth: The economy grew by 0.1% in Q4 2024, driven by construction and services, while US inflation rose to 3% in January 2025. Insolvency Service Leadership Change: Chief Executive Dean Beale to step down in May 2025, initiating a recruitment process. Fraud, Credit, and Compliance Convergence: Financial services firms are integrating these functions… Read more

DEMSA Column: QA / Vulnerability / Consumer Understanding / Collaborations / Events

In today’s bulletin: General update Quality Assurance Frameworks under the Consumer Duty – 21/2/2025 Consumer Understanding under the Consumer Duty Competency Assessments and Skill Gap Analyses to be an SMF Collaborations Events General update I was delighted to chair one of the Credit Strategy creditor roundtables on Monday last week. There was a strong focus on the Consumer Duty and the outcomes of IVAs. Creditor voting and IVA variations were ‘hot topics’. Future events: https://www.creditstrategy.co.uk/events/premium-roundtables The UK economy unexpectedly grew… Read more

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week The Bank of England has reduced its growth forecast for 2025 to 0.75% and cut interest rates to 4.5%. Homeowners on mortgage tracker deals will see a typical £29 fall in monthly repayments due to the interest rate cut. Abby Thomas has stepped down as CEO of the Financial Ombudsman Service; interim leadership is in place. The Financial Ombudsman Service will start charging Claims Management Companies £250 per case from April 2025. The… Read more