Insight and Research

Published by: FCA Search for original: Link Key Take Aways Most firms are proactively considering customer needs, deploying effective frameworks that tailor… Read More »Insights ¦ FCA Consumer Support

Published by: plainnumbers.org.uk Search for original: Link Key Take Aways The Plain Numbers Approach has demonstrated a doubling of customer understanding across… Read More »Insights ¦ Plain Numbers in Practice

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA’s final rules build upon proposed frameworks to enhance… Read More »Insights ¦ Building operational resilience: Feedback to CP19/32 and final rules

Published by: FCA (Financial Conduct Authority) Search for original: Link Key Take Aways The premium finance market is integral to 48% of… Read More »Insights ¦ Premium Finance Market Study Update Paper

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The enforcement sector demonstrates high compliance with National Standards, with… Read More »Insights ¦ Research into Doorstep Interactions in Civil Enforcement

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on a comprehensive framework for operational… Read More »Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

Published by: Anglian Water Search for original: Link Key Take Aways Anglian Water’s vulnerability strategy aims to make a meaningful and inclusive… Read More »Insights ¦ Anglian Water’s Customer vulnerability strategy 2025

Published by: Ofwat Search for original: Link Key Take Aways Despite a slight decline, over half of water bill payers still struggle… Read More »Insights ¦ Cost of living: wave six

Summary of the Car Finance dealer commission appeal ruling https://supremecourt.uk/uploads/uksc_2024_0157_0158_0159_judgment_2bb00f4f49.pdf Summary This UK Supreme Court ruling addressed three conjoined appeals… Read More »Insights: Car finance dealer commission – court ruling

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.