[REACTION]: Challenges in Tailoring Support – FCA CP 23/13 and £47m of redress

Shortcomings in customer support and due diligence within the financial industry, have resulted in redress. There is an importance for tailoring support, responding to vulnerability disclosures, and engaging customers effectively. Is this flagging the type of review and action that will happen once the onsumer Duty goes live? More Insight: Sign up and sign into our Consumer Duty portal here [it’s free]

Consumer Duty: Avoiding Hidden Harm

The Consumer deadline is near and all the focus is on customer outcomes. With the latest CSJ report on Illegal Money Lending this week Kevin and I caught up on this together with some of the activities underway to help support advisors across the industry. Follow the link below to register for the event. Register for the webinar, for free, follow the link here A copy of the presentation is available on our consumer duty… Read more

Consumer Duty & Illegal Money Lending

With Consumer Duty deadlines pressing, Kevin Still and I caught up on the latest developments, with a special focus on outcomes, vulnerability and how this relates to some new research regarding Illegal Money Lending. If you want to register for the webinar, follow the link here This video, and a copy of the presentation is available on the consumer duty portal. Register to get access for free here Find out more about Kevin Still Consulting… Read more

In Focus: Financial Promotions and the FCA

An interesting discussion with Kevin Still on the consequences of google changing their advertising policy to require FCA authorisation for debt services. This does change the dynamics of the industry, will likely flow through into changes to volumes (mix) and underlines a wider theme around good debt advice. Kevin has also produced a companion summary background document too. Register below to get a copy. function runOnFormSubmit_sf3z97637f94e75ca13222b5ff4f20f3ebd31144bd5cc25c7c7dd6c13df83301a65e(th){/*Before submit, if you want to trigger your event, "include… Read more