Insight and Research

Published by: Anglian Water Search for original: Link Key Take Aways Anglian Water’s vulnerability strategy aims to make a meaningful and inclusive… Read More »Insights ¦ Anglian Water’s Customer vulnerability strategy 2025

Published by: Ofwat Search for original: Link Key Take Aways Despite a slight decline, over half of water bill payers still struggle… Read More »Insights ¦ Cost of living: wave six

Summary of the Car Finance dealer commission appeal ruling https://supremecourt.uk/uploads/uksc_2024_0157_0158_0159_judgment_2bb00f4f49.pdf Summary This UK Supreme Court ruling addressed three conjoined appeals… Read More »Insights: Car finance dealer commission – court ruling

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

Published by: Chris Fitch Search for original: Link Key Take Aways There exists a rare ‘once in 25 years’ opportunity to… Read More »Insights ¦ What We Need – Support

Published by: Independent Water Commission Search for original: Link Key Take Aways The report presents the most comprehensive review of the UK… Read More »Insights ¦ Independent Water Commission: Summary Report

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The survey reveals that 84% of UK adults hold or… Read More »Insights ¦ Public Financial Lives 2024 survey Credit & loans Selected findings

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The Consumer Duty establishes a proactive, outcome-focused standard requiring firms… Read More »Insights ¦ Final non-Handbook Guidance for firms on the Consumer Duty

Published by: Chartered Institute of Personnel and Development Search for original: Link Key Take Aways Employer confidence is at its lowest outside… Read More »Insights ¦ Labour Market Outlook Winter 2024–25

Published by: Credit Services Association Search for original: Link Key Take Aways Public sector debt recovery practices have historically favoured the government,… Read More »Insights ¦ KEEPING PACE WHERE NEXT FOR PUBLIC SECTOR COLLECTION PRACTICES?

Download as pdf Overview of Debt Advice Solutions in Canada The debt solutions landscape in Canada is diverse. With rising… Read More »Consumer Proposals – Canada – A Debt Support Solution Explainer

The reciprocity principle is a fundamental social rule that suggests individuals are more likely to return favours when they receive… Read More »INSIGHTS+ ¦ Reciprocity Principle – in Collections [Behavioural Series]

Implementing Social Norms Theory within a collections function can significantly enhance the effectiveness of debt recovery strategies for creditors. Social… Read More »INSIGHTS+ ¦ Social Norms Theory – in Collections [Behavioural Series]

Loss aversion theory, rooted in behavioural economics, posits that individuals prefer avoiding losses rather than acquiring equivalent gains. This principle… Read More »INSIGHTS+ ¦ What is Loss Aversion theory – for Collections [Behavioural Series]

Nudge theory, a concept derived from behavioural economics, posits that subtle changes in the way choices are presented to people… Read More »INSIGHTS+ ¦ What is Nudge theory and how does this relate to Collections [Behavioural Series]