RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways In Fact, originally known as In Fact Systems, is one of the… Read More »Podcast ¦ RO-AR.com: Hitting the Real Time – Accurate, timely bureau reporting

Access the full podcast series here Key Takeaways Authenticity in Marketing: Authentic content often resonates more with audiences than overly polished… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Breaking Barriers in Business Hilary Lewis

Access the full podcast series here Key Takeaways Understanding high achievers is crucial for developing effective marketing strategies. Networking serves as… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Mastering the Art of Marketing to the Elite Julia Pizzichemi

Access the full podcast series here Key Takeaways The integration of marketing and technology is crucial for creating a feedback loop… Read More »Podcast ¦ Punk CX: Testing and experimentation is everyone’s problem – Interview with Shafqat Islam of Optimizely

Access the full podcast series here Key Takeaways Customer retention is more cost-effective than acquiring new customers, highlighting the importance of… Read More »Podcast ¦ CX Passport: The one where he Disnefies Customer Retention – Vance Morris E208

Access the full podcast series here Key Takeaways Understanding consumer needs and maintaining a human-centric approach are fundamental to successful marketing.… Read More »Podcast ¦ Uncensored CMO: Oreo’s playful positioning, bold innovation and brand partnerships – Eugenia Zalis

Access the full podcast series here Key Takeaways Human-Centric Approach: Leadership and marketing should prioritise human connections, focusing on empathy, trust,… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Marketing Humanity The Behavioural Edge Kip Whelpley

Access the full podcast series here Key Takeaways The podcast highlights the pivotal changes expected in contact centers over the next… Read More »Podcast ¦ Get out of wrap: 221 – Get Out of Wrap TV – What areas of our contact centres will undergo the most change in the next five years

Access the full podcast series here Key Takeaways Dylan Lamb, founder of Omi Rank, has extensive experience in e-commerce and digital… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From E-commerce to AI Unlocking Marketing Potential Dylan Lam

Access the full podcast series here Key Takeaways The evolution of Voice of the Customer (VoC) is ongoing, akin to changes… Read More »Podcast ¦ Next In Queue: There’s a Story in Your Voice featuring Mike Kendall

Access the full podcast series here Key Takeaways Automation in customer service can improve operational efficiency while maintaining customer satisfaction. Subscription-based… Read More »Podcast ¦ CX Diaries: Subscription Luxury Automating Affordability in Customer Service

Access the full podcast series here Key Takeaways CCI Global is a leading CX BPO in Africa, with a strong footprint… Read More »Podcast ¦ CX Diaries: Why Outsource to Africa Spoiler It’s About More Than Money!

Access the full podcast series here Key Takeaways The journey to modernize Cadillac involves understanding the brand’s rich heritage and pushing… Read More »Podcast ¦ Uncensored CMO: Cadillac’s re-launch of an iconic car brand for a new era

Access the full podcast series here Key Takeaways The Ukrainian Contact Center industry has adapted to operate under wartime conditions, showcasing… Read More »Podcast ¦ Get out of wrap: 220 – Iryna Velychko & Bogdan Koshevoy on life in Ukrainian Contact Centres

Access the full podcast series here Key Takeaways There is a growing recognition of the need for mentorship for women in… Read More »Podcast ¦ CX Files: IWD 2025 – Women In CX In 2025

Access the full podcast series here Key Takeaways The importance of naivety and optimism in entrepreneurial ventures can foster bold decision-making… Read More »Podcast ¦ CX Files: Martin Anderson – Lemon Contact Centre – Entrepreneurs In CX

Access the full podcast series here Key Takeaways Effective leadership and marketing may hinge more on understanding human behavior than on… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Marketing Humanity The Behavioural Edge Kip Whelpley

Access the full podcast series here Key Takeaways LinkedIn has evolved from a crucial networking tool to a platform increasingly filled… Read More »Podcast ¦ CX Files: What Is Wrong With LinkedIn

Access the full podcast series here Key Takeaways Nordia is the largest independent BPO operator in Canada, with a focus on… Read More »Podcast ¦ CX Files: John Dinardo – Nordia – BPO In Canada And Beyond

Access the full podcast series here Key Takeaways Nearly all councils have increased council tax bills, raising concerns about the implications… Read More »Podcast ¦ Debt Talk: Debt Talk Prison & Council Tax