RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways The disparity between income and wealth inequality is growing, adversely affecting younger generations… Read More »Podcast ¦ Uncensored CMO: Scott Galloway vs Rory Sutherland – is the era of brand over

Access the full podcast series here Key Takeaways The podcast features a discussion about the new book “CX Revolution,” co-authored by… Read More »Podcast ¦ CX Files: Jonas Berggren – The CX (R)evolution Book

Access the full podcast series here Key Takeaways Unsupported debt collection systems expose organizations to significant operational risks and compliance challenges.… Read More »Podcast ¦ Arum: Managing the risks of an unsupported collections system

Access the full podcast series here Key Takeaways Creativity is a skill that can be nurtured and developed, rather than an… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: How Rebellious Thinking Fuels Marketing Innovation Ivonne Kinser

Access the full podcast series here Key Takeaways The financial services landscape is complex, encompassing a variety of institutions such… Read More »Podcast ¦ RO-AR.com: Getting Traction in Financial Services – How to progress

Access the full podcast series here Key Takeaways Balancing people, process, and power is essential to driving business impact in customer… Read More »Podcast ¦ CX Passport: The one with the hierarchy of opportunity – Ian Storm Dir Strategic Solutions at Aspect Software E213

Access the full podcast series here Key Takeaways Storytelling is crucial for capturing attention and building trust in business marketing. Authentic… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Mastering the Art of Storytelling Adrian Fulle

Access the full podcast series here Key Takeaways The podcast aims to spotlight both successes and failures in marketing from industry… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Season 2 Trailer Storytelling!

Access the full podcast series here Key Takeaways The call center industry has not significantly evolved from its historical focus on… Read More »Podcast ¦ CX Files: Amas Tenumah – Amas Talks – The Worst Job in Corporate America Is in a Call Center

Access the full podcast series here Key Takeaways Entertainment is crucial for driving brand growth and creating memorable consumer experiences. Duolingo’s… Read More »Podcast ¦ Uncensored CMO: Who killed Duo How Duolingo built a brand on entertainment

Access the full podcast series here Key Takeaways The significant decline in customer service across the UK is attributed to a… Read More »Podcast ¦ Get out of wrap: 224 – GOOW TV – Is Customer Service Dead

Access the full podcast series here Key Takeaways Podcasting serves as a medium for connection and community engagement, enabling self-expression and… Read More »Podcast ¦ Next In Queue: Do We Have Fans featuring Priscilla Brooke

Access the full podcast series here Key Takeaways The upcoming Pega World event will focus on the pragmatic application of AI… Read More »Podcast ¦ Punk CX: Legacy transformation, agentic AI and how to get it right – Interview with Don Schuerman of Pega

Access the full podcast series here Key Takeaways Adversity as a Catalyst: Andrew’s journey highlights how overcoming challenges, such as dealing… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: From Prison to Purpose Transforming Adversity into Success Andrew wood

Access the full podcast series here Key Takeaways The beverage industry is undergoing significant transformation, driven by climate change, technological innovations,… Read More »Podcast ¦ Informing Choices: The Future of Beverages with Trisha Mehta

Access the full podcast series here Key Takeaways Jamaica is establishing itself as an attractive nearshore outsourcing destination, especially for North… Read More »Podcast ¦ CX Files: Phil Kitchen – Customer Contact Panel – Jamaica Is Moving Beyond The Nearshore

Access the full podcast series here Key Takeaways Behavioral science offers valuable insights for marketers to better understand consumer behaviour and… Read More »Podcast ¦ Uncensored CMO: Dan Ariely the hidden forces that shape your customers’ decisions

Access the full podcast series here Key Takeaways Embrace rebellious thinking to rejuvenate marketing strategies and foster creativity. Recognise that traditional… Read More »Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – How Rebellious Thinking Fuels Marketing Innovation Ivonne Kinser

Access the full podcast series here Key Takeaways Zendesk is undergoing a “Resolution Revolution,” aiming to transform the customer service landscape… Read More »Podcast ¦ Punk CX: Starting a resolution revolution – Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk

Access the full podcast series here Key Takeaways Job security is evolving, with traditional notions of long-term employment and loyalty to… Read More »Podcast ¦ Next In Queue: Take This Job and Shove It featuring Sarah Betts