RO-AR Podcast: Access here
Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other!
Access the full podcast series here Key Takeaways Developing a professional online profile is crucial for B2B sales success. The landscape… Read More »Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other!
Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents
Access the full podcast series here Key Takeaways Voice Channel Dominance: The voice channel remains dominant in customer interactions, accounting for… Read More »Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents
Podcast ¦ CX Files: Neal Topf – Callzilla – Clients Want To Understand BPO Culture Not Just Metrics
Access the full podcast series here Key Takeaways The importance of company culture is on the rise as a critical factor… Read More »Podcast ¦ CX Files: Neal Topf – Callzilla – Clients Want To Understand BPO Culture Not Just Metrics
Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won
Access the full podcast series here Key Takeaways Evolution of Solopreneur Model: The podcast highlights the transition from a solopreneur model… Read More »Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won
Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with Rachel Noonan
Access the full podcast series here Key Takeaways Connected entertainment is reshaping the landscape from passive consumption to active… Read More »Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with Rachel Noonan
Podcast ¦ RO-AR.com: Joy vs Toil the Future of Hybrid Work and Employee Retention
Access the full podcast series here Key Takeaways Employee Joy and Attrition Risk: Employee joy significantly impacts attrition risk, with… Read More »Podcast ¦ RO-AR.com: Joy vs Toil the Future of Hybrid Work and Employee Retention
Podcast ¦ Punk CX: Basketball, false hustle and metrics that matter – Interview with Thomas Laird of ExpiviaOttoQA
Access the full podcast series here Key Takeaways The concept of "false hustle" highlights the misalignment prevalent in many organisations where… Read More »Podcast ¦ Punk CX: Basketball, false hustle and metrics that matter – Interview with Thomas Laird of ExpiviaOttoQA
Podcast ¦ Next In Queue: Automation featuring Chafik Abdellaoui
Access the full podcast series here Key Takeaways Automation Growth: Automation has significantly increased in contact centres over the years, with… Read More »Podcast ¦ Next In Queue: Automation featuring Chafik Abdellaoui
Podcast ¦ RO-AR.com: Navigating the Future Riding the wave of uncertainty
Access the full podcast series here Key Takeaways Uncertainty is a persistent aspect of the human experience, often leading to… Read More »Podcast ¦ RO-AR.com: Navigating the Future Riding the wave of uncertainty
Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Jack’s dogs, or Jack’s baby with Bronwyn Williams
Access the full podcast series here Key Takeaways Eco Fascism: Merges environmentalism with authoritarianism, proposing restrictive policies to tackle climate issues.… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Jack’s dogs, or Jack’s baby with Bronwyn Williams
Podcast ¦ CX Passport: The one with the Guatemalan CX – Enrique Saenz CEO & Founder of PercepcionesCX E188
Access the full podcast series here Key Takeaways Customer-Centric Focus: Digital transformation must begin from the customer’s perspective rather than being… Read More »Podcast ¦ CX Passport: The one with the Guatemalan CX – Enrique Saenz CEO & Founder of PercepcionesCX E188
Podcast ¦ CX Passport: The one with the rapid recovery – Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187
Access the full podcast series here Key Takeaways Proactive Decision-Making: The decision-making process in crisis management is critical, as demonstrated by… Read More »Podcast ¦ CX Passport: The one with the rapid recovery – Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187
Podcast ¦ Get out of wrap: 204 – Get out of Wrap TV ft. Garry Gormley
Access the full podcast series here Key Takeaways Conversational data can play a crucial role in enhancing agent performance in contact… Read More »Podcast ¦ Get out of wrap: 204 – Get out of Wrap TV ft. Garry Gormley
Podcast ¦ Vulnerability Matters: Episode 28 – How do 999 staff talk to vulnerable callers With Mike Modder-Fitch and Chris Fitch
Access the full podcast series here Key Takeaways Adaptability is Crucial Transitioning from contact centre roles in commercial sectors to emergency… Read More »Podcast ¦ Vulnerability Matters: Episode 28 – How do 999 staff talk to vulnerable callers With Mike Modder-Fitch and Chris Fitch
Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall
Access the full podcast series here Key Takeaways Multifaceted Communication: A multifaceted communication approach is crucial for relationship building in collections.… Read More »Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall
Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan
Access the full podcast series here Key Takeaways Transformation of Entertainment: Connected entertainment experiences are evolving from passive consumption to dynamic… Read More »Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan
Podcast ¦ Credit Shift: News Update AI, Fraud, and Consumer Protection Addressing the Credit Industry’s Biggest Challenges
Access the full podcast series here Key Takeaways New Protections for APP Scam Victims: A reimbursement limit of £85,000 is being… Read More »Podcast ¦ Credit Shift: News Update AI, Fraud, and Consumer Protection Addressing the Credit Industry’s Biggest Challenges
Podcast ¦ Get out of wrap: 202 – Sarah Hunt of DDC Os – lndustry Legend
Access the full podcast series here Key Takeaways Industry professionals are transitioning from operational management to strategic roles, focusing on elevating… Read More »Podcast ¦ Get out of wrap: 202 – Sarah Hunt of DDC Os – lndustry Legend
Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Forced Transition from ‘Winner Takes All’ Capitalism to Global Equity with Rhona Morell
Access the full podcast series here Key Takeaways Eco-fascism merges elements of environmentalism with authoritarianism, potentially leading to policies that restrict… Read More »Podcast ¦ Informing Choices: ECOFASCISM leviathan or lifejacket of humankind – Forced Transition from ‘Winner Takes All’ Capitalism to Global Equity with Rhona Morell
Podcast ¦ CX Passport: The one where she knows what makes us tick – Tamar Cohen CEOFounder at HaloEffect Management E186
Access the full podcast series here Key Takeaways Understanding Sentiment: Data alone cannot fully capture the behaviour and emotional complexities of… Read More »Podcast ¦ CX Passport: The one where she knows what makes us tick – Tamar Cohen CEOFounder at HaloEffect Management E186