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Podcast ¦ Get out of wrap: 193 Jordan Powell on the transition from Agent to Team Leader
9 July 2024
Podcast ¦ CX Passport: The one with the CX tasting menu – Courtney LeBlanc CX OpenToWork E174
9 July 2024
Podcast ¦ Next In Queue: They’ve Done Studies, You Know featuring Graham Hill
9 July 2024
Podcast ¦ Collecting Thoughts: Keeping Repeat Business with Robert Fagan
9 July 2024
Podcast ¦ CX Files: Sandra Busby – Cnect Wales – ‘Welcome to Wrexham’ Could Lead To More CX in Wales
9 July 2024
Podcast ¦ CX Passport: The one with the CX maven – Sarah Hatter CX Maven & Creator of ElevateCX E173
2 July 2024
Podcast ¦ CX Files: Alexandra da Silva Rodrigues – Generator & Freehand Hotels – Supporting Multilingual Customer CX In Hotels
2 July 2024
Podcast ¦ Next In Queue: You Give Me One Shot featuring Bryce Cressy
2 July 2024
Podcast ¦ Get out of wrap: 192 – GOOW TV – 25th June
2 July 2024
Podcast ¦ Informing Choices: Climate Chaos – Building Business Sustainability for the Future of Work with Cat Barnard
2 July 2024
Podcast ¦ Punk CX: We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega
2 July 2024
Podcast ¦ Punk CX: Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish
26 June 2024
Podcast ¦ Vulnerability Matters: Episode 22 – Am I making things better for disabled customers with Kathryn Townsend and Chris Fitch
26 June 2024
Podcast ¦ Collecting Thoughts: Omnichannel Communication in Collections
26 June 2024
Podcast ¦ CX Passport: The one with the Severance TV lessons – Michael Mattson Chief Empathy Officer at Walk A Mile E172
26 June 2024
Podcast ¦ CX Files: Andreas Helland – Atender Group- Delivering Nordics CX From Málaga In Spain
26 June 2024
Podcast ¦ Next In Queue: Help! featuring Tom Luther
26 June 2024
Podcast ¦ CX Passport: The One Where Chatbots Aren’t Enough – Lisa Eyer Head of Client Experience and Business Insights E171
26 June 2024
Podcast ¦ Next In Queue: The Bright Side of Life featuring Matt Kendall
18 June 2024
Podcast ¦ Informing Choices: Attention Disruption – Skim Culture and the Battle for Focus with Cat Barnard
18 June 2024
Podcast ¦ CX Files: Stephen Loynd – TrendzOwl – AI And Innovation In The USA
18 June 2024
Podcast ¦ Punk CX: How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform – Interview with Prashaant Huria of Unilever
18 June 2024
Podcast ¦ Vulnerability Matters: Episode 21 – ‘Good’ and ‘bad’ disability design – Liz Jackson’s 5 point check-list
18 June 2024
Podcast ¦ Collecting Thoughts: Engaging Unresponsive Customers
18 June 2024
Podcast ¦ Get out of wrap: 191 GOOW TV ft. Morris Pentel
18 June 2024
Podcast ¦ Trustfolio: 14 Trustfolio Debt-Tech Podcast No.14 with Caroline Siarkiewicz, former CEO MaPS and now of the FCA Consumer Panel
11 June 2024
Podcast ¦ Informing Choices: The Reskilling Emergency – The Age of the Continuous Newbie with Cat Barnard
11 June 2024
Podcast ¦ RO-AR.com: Harnessing Data – Efficient Workflows and Decision Making
11 June 2024
Podcast ¦ Next In Queue: Looking Down the Barrel of a Gun featuring Rachel Williams
11 June 2024
Podcast ¦ Credit Shift: News Update FinTech Developments, Stripe’s Evolution and UK Financial Vulnerability
11 June 2024
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