RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways The Consumer Duty regulation has shifted focus towards customer centricity and achieving good… Read More »Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on

Access the full podcast series here Key Takeaways Team Importance: Emphasising the significance of having a dedicated team passionate about resolving… Read More »Podcast ¦ Collecting Thoughts: Frictionless Customer Experiences

Access the full podcast series here Key Takeaways Ableism is a form of discrimination against disabled people and should be recognised… Read More »Podcast ¦ Vulnerability Matters: Episode 25 – Is ‘ableism’ more than another buzzword With Celia Chartres-Aris and Chris Fitch

Access the full podcast series here Key Takeaways Loyalty in the Workplace: Employees now prioritise purpose, development, and a positive work… Read More »Podcast ¦ Get out of wrap: The Break Room – a Linkedin Live Audio event

Access the full podcast series here Key Takeaways Artificial intelligence (AI) can support caregivers by enhancing efficiency and effectiveness in decision-making… Read More »Podcast ¦ Informing Choices: The Future of AI in the Care Economy with Alex Whittington

Access the full podcast series here Key Takeaways Klarna: Reported a 27% revenue increase, driven by expanded transaction volumes and improved… Read More »Podcast ¦ Credit Shift: News Update The Importance of Data Quality in AI , Managing Expectations in the AI Industry

Access the full podcast series here Key Takeaways Embracing cultural relativity and understanding different communication styles leads to stronger teams and… Read More »Podcast ¦ Next In Queue: Different Strokes for Different Folks featuring Bunyamin Cankirli

Access the full podcast series here Key Takeaways Africa, particularly Ghana, boasts a demographic dividend that makes it a prime market… Read More »Podcast ¦ CX Passport: The one with CX in Ghana – Kojo Hayford, Founder CEO at eSAL E181

Access the full podcast series here Key Take Aways Personalization is evolving towards individualization, where each customer receives a unique experience… Read More »Podcast ¦ Punk CX: Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink

Access the full podcast series here Key Takeaways The debt collection industry is experiencing several trends: a plateau in roll… Read More »Podcast ¦ RO-AR.com: Debt Collections Insights Across Markets

Access the full podcast series here Key Takeaways The CX movement has negatively impacted customer experience due to its overemphasis and… Read More »Podcast ¦ Next In Queue: May I See Your Rental Agreement featuring Amas Tenumah

Access the full podcast series here Key Takeaways Building relationships with members is crucial for maintaining brand loyalty in the credit… Read More »Podcast ¦ Collecting Thoughts: From Service Rep to CEO

Access the full podcast series here Key Takeaways Bridging the gap between technologists and business leaders is crucial in driving innovation… Read More »Podcast ¦ CX Passport: The one with the total experience – Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

Access the full podcast series here Key Takeaways Scaling a support team in a highly technical environment requires a unique approach… Read More »Podcast ¦ Next In Queue: You’re Gonna Need a Bigger Boat featuring Charlotte Ward

Access the full podcast series here Key Takeaways The importance of understanding the customer perspective and avoiding the curse of knowledge… Read More »Podcast ¦ CX Passport: The one with the catalyst (not crusader) – Megan Burns Founder Experience Enterprises E179

Access the full podcast series here Key Takeaways Performance management should focus on behaviours and outcomes, not just numbers and targets.… Read More »Podcast ¦ Get out of wrap: GOOW TV Panel – Performance Management

Access the full podcast series here Key Take Aways Automation and AI are becoming more important than competitive salaries for customer… Read More »Podcast ¦ Punk CX: Agents view agent-assist technology as more important than a competitive salary – Interview with Gopi Polavarapu at Kore.ai

Access the full podcast series here Key Takeaways EvaluAgent Focus: Emphasizes outcomes derived from AI rather than merely selling AI as… Read More »Podcast ¦ Get out of wrap: 198 – Nadine Edmondson of Evaluagent on maximising QA & NPS

Access the full podcast series here Key Takeaways Trust is built on credibility, reliability, intimacy, and self-orientation. Building trust is essential… Read More »Podcast ¦ Next In Queue: We Don’t Need Another Hero featuring Mark Slatin

Access the full podcast series here Key Takeaways Resilience is a learnable skill that can be developed through creating a customised… Read More »Podcast ¦ CX Passport: The one with the customized resiliency kit – Sangeetha Rai VP Customer Success Northwestern Mutual E177