RO-AR.com: Podcasts

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Industry Podcast Summaries

Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other!

Access the full podcast series here Key Takeaways Developing a professional online profile is crucial for B2B sales success. The landscape… Read More »Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other!

Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents

Access the full podcast series here Key Takeaways Voice Channel Dominance: The voice channel remains dominant in customer interactions, accounting for… Read More »Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents

Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won

Access the full podcast series here Key Takeaways Evolution of Solopreneur Model: The podcast highlights the transition from a solopreneur model… Read More »Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won

Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with Rachel Noonan

Access the full podcast series here     Key Takeaways Connected entertainment is reshaping the landscape from passive consumption to active… Read More »Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with Rachel Noonan

Podcast ¦ RO-AR.com: Joy vs Toil the Future of Hybrid Work and Employee Retention

Access the full podcast series here Key Takeaways Employee Joy and Attrition Risk: Employee joy significantly impacts attrition risk, with… Read More »Podcast ¦ RO-AR.com: Joy vs Toil the Future of Hybrid Work and Employee Retention

Podcast ¦ Next In Queue: Automation featuring Chafik Abdellaoui

Access the full podcast series here Key Takeaways Automation Growth: Automation has significantly increased in contact centres over the years, with… Read More »Podcast ¦ Next In Queue: Automation featuring Chafik Abdellaoui

Podcast ¦ RO-AR.com: Navigating the Future Riding the wave of uncertainty

Access the full podcast series here Key Takeaways Uncertainty is a persistent aspect of the human experience, often leading to… Read More »Podcast ¦ RO-AR.com: Navigating the Future Riding the wave of uncertainty

Podcast ¦ CX Passport: The one with the Guatemalan CX – Enrique Saenz CEO & Founder of PercepcionesCX E188

Access the full podcast series here Key Takeaways Customer-Centric Focus: Digital transformation must begin from the customer’s perspective rather than being… Read More »Podcast ¦ CX Passport: The one with the Guatemalan CX – Enrique Saenz CEO & Founder of PercepcionesCX E188

Podcast ¦ Get out of wrap: 204 – Get out of Wrap TV ft. Garry Gormley

Access the full podcast series here Key Takeaways Conversational data can play a crucial role in enhancing agent performance in contact… Read More »Podcast ¦ Get out of wrap: 204 – Get out of Wrap TV ft. Garry Gormley

Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall

Access the full podcast series here Key Takeaways Multifaceted Communication: A multifaceted communication approach is crucial for relationship building in collections.… Read More »Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall

Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan

Access the full podcast series here Key Takeaways Transformation of Entertainment: Connected entertainment experiences are evolving from passive consumption to dynamic… Read More »Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan

Podcast ¦ Get out of wrap: 202 – Sarah Hunt of DDC Os – lndustry Legend

Access the full podcast series here Key Takeaways Industry professionals are transitioning from operational management to strategic roles, focusing on elevating… Read More »Podcast ¦ Get out of wrap: 202 – Sarah Hunt of DDC Os – lndustry Legend